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For Companies At a Glance
- Tasks: Provide top-notch customer service via phone, chat, and email.
- Company: Join a leading organisation in the customer service industry focused on excellence.
- Benefits: Enjoy hybrid work, private healthcare, and competitive salary.
- Why this job: Be part of a dynamic team that values growth and customer satisfaction.
- Qualifications: Previous customer service experience preferred; strong communication and multitasking skills required.
- Other info: Flexible hours and opportunities for professional development await you!
The predicted salary is between 24000 - 36000 £ per year.
Benefits & Perks: Hybrid + Private health care, 24, salary
About Our Client:
Our client is a leading organisation in the customer service industry, providing exceptional solutions to their customers. They are committed to delivering top‑no tch support and ensuring customer satisfaction at all times. With a dynamic and inclusive work environment, they foster professional growth and offer exciting opportunities for their employees to thrive.
About The Job:
We are currently seeking a skilled and enthusiastic Customer Service Agent to join their team. As a Customer Service Agent, you will be responsible for providing excellent customer service, administration, and general support across various communication channels like inbound and outbound phone calls, live chat, email, and more. Your main duties will include handling customer inquiries, documenting interactions accurately, managing service requests, and acting as a liaison between customers and internal departments.
Key Responsibilities:
- Handle customer inquiries and ensure timely follow‑through
- Document customer interactions and tasks accurately
- Update customers and associated departments on service/access requests
- Assist with reports and spreadsheets, ensuring accurate input
- Support new starters with induction and training
- Maintain and achieve KPIs, objectives, and customer satisfaction measures
- Represent the organisation professionally and act with utmost integrity
- Follow all quality assurance and customer service/training guidelines
- Be flexible to work occasional overtime during busy periods
- Actively engage in continuous improvement and sustainability initiatives
- Maintain positive working relationships with multiple functions
Requirements:
- Previous customer service experience preferred
- Excellent communication and problem‑solving skills
- Strong attention to detail and ability to multitask
- Ability to work well in a team and adapt to changes
- Proficiency in using CRM systems and Microsoft Office Suite
If you are a highly motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply now and join their team of dedicated customer service professionals!
Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer service agent • Atherstone, Warwickshire
#J-18808-Ljbffr
Customer service agent employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service agent
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding what they stand for will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as this will show your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specific qualities they value in a Customer Service Agent.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your interest in the role and helps you assess if the company is the right fit for you, especially regarding their approach to customer service.
We think you need these skills to ace Customer service agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Customer Service Agent position. Tailor your application to highlight relevant experience and skills that match what the company is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience. Use bullet points to detail your achievements and responsibilities in past roles, focusing on how you contributed to customer satisfaction and team success.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how your skills and experiences align with the job requirements, particularly your communication and problem-solving abilities.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Adecco
✨Showcase Your Communication Skills
As a Customer Service Agent, communication is key. During the interview, make sure to demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from your past experiences to highlight how you've effectively resolved customer inquiries.
✨Familiarise Yourself with CRM Systems
Since proficiency in CRM systems is a requirement, take some time to research common platforms used in customer service. If you have experience with any specific systems, be ready to discuss how you used them to enhance customer interactions.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you successfully handled difficult customers or resolved issues efficiently. Structure your answers using the STAR method (Situation, Task, Action, Result) for clarity.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing situations. Share examples of how you've collaborated with colleagues to achieve common goals or how you've adjusted to unexpected challenges in previous roles.
