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For Companies At a Glance
- Tasks: Assist customers with banking queries and provide top-notch service.
- Company: Join a supportive organisation that values diversity and personal growth.
- Benefits: Enjoy flexible working, discounted shopping, and a prime Glasgow location.
- Why this job: Kickstart your career in a friendly environment with plenty of development opportunities.
- Qualifications: Strong customer focus and communication skills are essential; familiarity with Microsoft Office is a plus.
- Other info: Hybrid working after training and commitment to inclusivity in the workplace.
Role requires 1 Saturday shift every 6 weeks 9am-2pm with a day off in the week in lieu.
Hybrid Working: 2 days per week in the office (First 6 weeks is % office based for training)
Pay Rate: £13.49 per hour
About the Opportunity:
Helping over a million business banking customers with their day‑to‑day needs has never been more important.
As a Service Centre consultant, you\’ll initially join a 6‑week induction with our friendly training and development team. You\’ll learn our processes and gain confidence.
We\’re committed to supporting you with your development and career progression and have lots of opportunities and next steps following your success within this role.
As a Customer Advisor you\’ll need experience of speaking to customers and have compassion and a desire to do the right thing for them. The calls generally consist of payments, day to day banking, mandates, online and complex queries.
If people are your thing, then why not join one of our friendly and supportive Service Centre teams and give your career a boost.
Key Responsibilities:
- Engage with customers, demonstrating empathy and a strong desire to assist them.
- Supporting existing customers with a wide‑range of queries relating to their accounts, statements and online banking.
- Always delivering a high standard of service.
- Ensuring all processes are followed correctly and documented accurately.
Requirements:
- Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence.
- Able to handle a high number of varied calls every day.
- Good attention to detail, with the ability to identify areas for improvement in the customer journey.
- Strong communication skills, both verbal and written.
- Understanding of Microsoft suite (Word, Excel, Outlook etc).
Benefits:
- Flexible benefits to suit your lifestyle, such as discounted shopping.
- State of the art new business hub.
- Great access to shops and restaurants.
- Prime location in Glasgow.
- Close to public transport links.
- First class support and training for all colleagues.
- Opportunity for growth within the company.
- Hybrid working approach (once initial onsite training has been completed).
At our client\’s organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under‑represented groups.
We are disability confident and can make reasonable adjustments to our recruitment processes upon request.
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Customer Service Agent employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding what they stand for will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios. This will prepare you to handle various customer queries effectively, showcasing your ability to empathise and assist.
✨Tip Number 3
Research common banking queries and issues customers face. Being knowledgeable about these topics will allow you to speak confidently about how you would address them in your role.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and your ability to handle queries professionally.
Tailor Your CV: Make sure your CV reflects your customer service experience, particularly any roles where you engaged with customers or handled complex queries. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of their needs. Mention your strong communication skills and attention to detail, as these are crucial for the role.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are essential in customer service.
How to prepare for a job interview at Adecco
✨Show Your Customer Focus
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've handled customer queries with empathy and professionalism, as this role requires a strong customer focus.
✨Demonstrate Communication Skills
Since strong verbal and written communication skills are essential for this position, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions that showcase your ability to communicate effectively.
✨Familiarise Yourself with Microsoft Suite
As the job requires an understanding of Microsoft Word, Excel, and Outlook, it’s a good idea to brush up on these tools before the interview. Be ready to discuss how you’ve used them in previous roles or how you plan to utilise them in this position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of situations where you successfully resolved issues for customers and be prepared to explain your thought process and actions.
