At a Glance
- Tasks: Deliver exceptional customer service and resolve queries over the phone.
- Company: Join one of the UK's leading retailers committed to positive community impact.
- Benefits: Enjoy flexible hybrid working, competitive pay, and access to an on-site gym.
- Other info: Full-time role with comprehensive training and career progression opportunities.
- Why this job: Be part of a vibrant culture that values diversity and recognises your contributions.
- Qualifications: Passion for customer service, excellent communication skills, and basic IT knowledge required.
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment?
If so, we have the perfect opportunity for you to shine as a Customer Service Representative!
Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern)
Pay Rate: £13.31
Enhanced: £15.46 (hours worked 20:00 - 23:00)
Overtime: £19.87 (bank holidays and Sundays)Hours: Full time, 5 days, 35 hours per week
Shifts between the hours of:
Late Shift Pattern - hours between 13:00 - 23:00 Duration: Temporary Ongoing Contract
Our client is one of the UK\'s leading retailers, they\'re committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers.
As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do.
What You\'ll Do:
Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism.
Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded.
Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one.
Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records.
Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.
Follow our Business Code of Conduct and always act with integrity and due diligence.
What We\'re Looking For:
A genuine passion for delivering exceptional customer service that leaves a lasting impression.
Excellent communication skills and a friendly, approachable demeanour over the phone.
Basic IT skills, with the ability to learn new systems and utilise Microsoft office.
Ability to handle multiple tasks and prioritise effectively in a busy call centre environment.
Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently.
Flexibility to work various shifts, including weekends and evenings. What we can offer to you:
Join a company that values diversity, inclusively, and work-life balance.
Benefit from comprehensive training and ongoing support to excel in your role.
Enjoy excellent career progression opportunities.
Receive competitive pay and exciting benefits.
Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated.
A flexible Hybrid working model.
Access to an On site Gym and Colleague Restaurant.
Free on site parking.
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone\'s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
To apply, submit your application today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Customer Service Agent in Dundee employer: Adecco
Join a leading UK retailer as a Customer Service Agent in Dundee, where your passion for exceptional customer service will be celebrated in a vibrant and inclusive work culture. Enjoy flexible hybrid working options, comprehensive training, and excellent career progression opportunities, all while being part of a team that values diversity and recognises your contributions. With competitive pay, exciting benefits, and access to on-site amenities like a gym and restaurant, this is an opportunity to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Dundee
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent in Dundee
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
