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- Tasks: Help students with university applications and queries via phone, ensuring a supportive experience.
- Company: Join Adecco, a leading recruitment agency committed to inclusivity and support for all candidates.
- Benefits: Work from home, receive full training, and gain valuable experience in customer service.
- Why this job: Make a difference in students' lives while developing your skills in a dynamic environment.
- Qualifications: Strong customer service skills, calm under pressure, and previous experience in a similar role required.
- Other info: Temporary contract from 11th to 19th August; must have the right to work in the UK.
Location: Remote (UK)
Pay Rate: £12.21 per hour
Contract Details: Temporary contract from 11th August to 19th August.
Training: Full training provided.
Responsibilities:
- Assist prospective students and parents with university applications and queries via phone.
- Provide accurate and empathetic information about the admissions and application processes.
- Ensure a professional and supportive customer experience at all times.
- Record and manage information in compliance with data protection requirements.
- Thrive in a high-pressure, time-sensitive environment.
- Support new team members during peak Clearing week.
Person Specification:
- Must have the right to work in the UK.
- Strong customer service skills with a compassionate approach.
- Ability to remain calm and resilient under pressure.
- High level of spoken and written communication.
- Available for the full duration of the assignment.
- Proficient in using PCs and general IT systems, including Microsoft Office applications (Word, Excel, Outlook).
- Previous experience in a similar customer advisor role is essential.
Technical Requirements:
- Personal device running Windows 11 or above (Apple devices, Chromebooks, and tablets not compatible).
- Up-to-date antivirus software installed.
- Functioning headset (speakers not permitted).
- Access to a quiet, distraction-free working environment.
If you are passionate about providing excellent customer service and have the relevant experience, we want to hear from you! Join our dynamic team and help prospective students embark on their journey to higher education. Apply today!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Service Advisor - Work From Home employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Work From Home
✨Tip Number 1
Familiarise yourself with the University of Nottingham's admissions process. Understanding their specific requirements and common queries can help you provide accurate information during your interactions.
✨Tip Number 2
Practice your communication skills, especially in a high-pressure environment. Role-playing scenarios with friends or family can help you stay calm and articulate when dealing with prospective students and parents.
✨Tip Number 3
Ensure your home working environment is distraction-free and set up for success. Test your technology beforehand to avoid any issues during training or calls, as this will demonstrate your professionalism.
✨Tip Number 4
Highlight your previous customer service experience during the interview process. Be ready to share specific examples of how you've handled challenging situations and provided excellent support to customers.
We think you need these skills to ace Customer Service Advisor - Work From Home
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles you have held. Provide specific examples of how you handled customer queries, especially in high-pressure situations, to demonstrate your suitability for the role.
Showcase Communication Skills: Since strong communication is key for this role, ensure your written application is clear, concise, and free of errors. Use professional language and structure your application logically to reflect your communication abilities.
Prepare for Technical Requirements: Make sure you meet the technical requirements listed in the job description. Mention your proficiency with PCs and Microsoft Office applications in your application, and confirm that you have a suitable working environment for remote work.
How to prepare for a job interview at Adecco
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Share specific examples of how you've handled difficult situations or provided exceptional support, as this will demonstrate your ability to thrive in a high-pressure environment.
✨Prepare for Common Questions
Anticipate questions related to the admissions process and how you would assist prospective students. Familiarise yourself with the University of Nottingham's application procedures so you can provide accurate information during the interview.
✨Demonstrate Empathy and Communication Skills
Since the role requires a compassionate approach, practice conveying empathy in your responses. Use clear and concise language to show that you can communicate effectively, both verbally and in writing.
✨Set Up Your Interview Environment
Ensure your interview space is quiet and free from distractions. Test your technology beforehand, including your headset and internet connection, to avoid any technical issues during the interview.
