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For Companies At a Glance
- Tasks: Assist customers via inbound calls, resolving queries efficiently and professionally.
- Company: Join Serco, a leading provider of outsourced customer service solutions.
- Benefits: Enjoy remote work, flexible hours, private medical care, and discounts on various products.
- Why this job: Gain job security, career growth, and satisfaction from helping others in a supportive environment.
- Qualifications: Fluent Welsh speaker with resilience and ability to thrive in a fast-paced team.
- Other info: Temp to perm opportunities available; inclusive recruitment process for all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team as a Customer Service Advisor!
Full Time: 37.5 hours per week, Monday-Friday 08:30am-18:00pm (allocated shift times between these hours)
Access to Overtime opportunities available
Location: Homeworking - equipment provided
Proposed Start Date: ASAP
Fluent Welsh Speaking Required!
Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions and that all queries are positively resolved?
If you answered yes to all of the above, and are fluent in Welsh written and spoken language, we want to hear from you today!
What are we offering you?
- Temp to Perm opportunity (Long term ongoing assignments, with permanent opportunities offered regularly.)
- Monday to Friday shift hours (No weekend work to suit your work life balance)
- Internal incentive schemes
- Access to private medical, dental and pension schemes
- Access to discounts from groceries to gardening, electronics to fashion, holidays and even home utilities, there are almost 1,000 different offers available to you, all of which can be used on top of other sales and promotions.
- Mental Health and Wellbeing support access
- Up to 28 days paid holiday a year.
- Weekly Pay
- Exclusive access to Adecco Associate Benefits including retail, Gym and leisure discounts, Eyecare Vouchers and Mental Health support.
What will you be doing?
Adecco are working in partnership with Serco to recruit candidates to work as an essential public service worker, you will be a vital member of the team at the Contact Centre. We have several openings for customer service focused individuals who are ambitious, keen to learn new skills within a call centre environment and want to progress with a long-term career.
You will be responsible for:
- Dealing with a diverse range of customers through inbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional manner.
- Capture, maintain and ensure quality and safety of customer data.
- Assessing claims and dealing with customer enquiries via electronic means.
- Supporting the Department's aim in the digitisation of all claimant services.
- Delivering and maintaining individual and team targets.
Requirements:
- Fluent Welsh Speaker
- Ability to follow instructions and processes.
- Resilience and the ability to work in a fast paced, high pressured team environment.
- Evidence of your DBS application Number and cleared DBS certificate.
- Verified RTW documentation.
Working at Serco, you will have a can-do attitude with a genuine passion for excellent customer service and enjoy helping people. And with us, you are not just another employee. You are an individual, and this is how you will be treated. With your dedicated management team with you every step of your career.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Service Advisor - Welsh Speaking employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Welsh Speaking
✨Tip Number 1
Make sure to highlight your Welsh language skills in any conversations you have with recruiters or during interviews. Being fluent in Welsh is a key requirement for this role, so emphasising your proficiency can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will not only prepare you for potential interview questions but also demonstrate your commitment to providing excellent customer service.
✨Tip Number 3
Research Serco and their values, especially regarding customer service. Understanding their mission and how they operate can help you align your answers during the interview, showing that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees of Serco if possible. They can provide valuable insights into the company culture and the expectations for the Customer Service Advisor role, which can help you tailor your approach.
We think you need these skills to ace Customer Service Advisor - Welsh Speaking
Some tips for your application 🫡
Highlight Your Language Skills: Since fluency in Welsh is a requirement, make sure to emphasise your language skills prominently in your CV and cover letter. Include any relevant experiences where you used Welsh in a professional setting.
Showcase Customer Service Experience: Detail your previous customer service roles or experiences. Use specific examples that demonstrate your ability to resolve queries effectively and maintain a positive customer experience.
Tailor Your Application: Customise your CV and cover letter to reflect the job description. Mention how your skills and experiences align with the responsibilities outlined, such as dealing with diverse customers and maintaining quality data.
Express Your Passion: In your cover letter, convey your enthusiasm for customer service and helping people. Share why you are interested in this role and how it fits into your career aspirations, particularly within a call centre environment.
How to prepare for a job interview at Adecco
✨Showcase Your Welsh Fluency
Since this role requires fluent Welsh speaking, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in Welsh, so practice common customer service scenarios in both languages.
✨Emphasise Customer Service Experience
Highlight any previous experience you have in customer service roles. Share specific examples of how you've resolved customer queries effectively and maintained a positive attitude, as this is crucial for the position.
✨Demonstrate Resilience and Adaptability
The job can be fast-paced and high-pressure, so be ready to discuss how you've handled challenging situations in the past. Provide examples that showcase your ability to stay calm and focused under pressure.
✨Research the Company and Role
Familiarise yourself with Serco and its values, as well as the specifics of the Customer Service Advisor role. This will help you tailor your answers and show genuine interest in the company during the interview.