At a Glance
- Tasks: Handle customer calls, resolve inquiries, and deliver top-notch service.
- Company: Join a dedicated organisation representing a leading industry client.
- Benefits: Competitive pay, supportive training, and a vibrant team environment.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
You thrive in a dynamic environment where your communication skills truly shine? If so, we want you to join our vibrant team as a Contact Centre Agent!
Shifts: Monday to Friday, 7 am to 7 pm
12 weeks training ON SITE in Kirkby - L32 8UY
Who We Are: We are a dedicated organisation committed to providing outstanding service on behalf of our client, a leading company in the industry. As a Contact Centre Agent, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and care.
What You’ll Do: As a Contact Centre Agent, your primary responsibilities will include:
- Handling up to 70 customer calls per day, addressing inquiries and resolving issues with a friendly and positive attitude.
- Delivering high-quality customer service while adhering to established procedures and service levels.
- Using your initiative to source information and provide effective solutions for our customers.
- Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.
- Completing call wrap-up tasks efficiently, maintaining accuracy in documentation.
What We’re Looking For: To excel in this role, you should possess:
- Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries.
- Call Management Skills: Ability to control calls effectively, minimising escalations and ensuring a smooth customer experience.
Customer Service Advisor - Onsite employer: Adecco
Join our dynamic team in Kirkby as a Customer Service Advisor, where you'll thrive in a supportive and vibrant work culture that values communication and teamwork. We offer comprehensive training, opportunities for personal growth, and a commitment to employee well-being, making us an excellent employer for those seeking meaningful and rewarding careers in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Onsite
✨Tip Number 1
Get to know the company! Research their values and mission so you can show how you fit in. When you walk into that interview, let your passion for their service shine through.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky calls during the interview.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you’ve gone above and beyond for a customer. This shows you’re not just about ticking boxes but genuinely care about service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to remind them of your enthusiasm and keep you top of mind as they make their decision.
We think you need these skills to ace Customer Service Advisor - Onsite
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about communication, make sure your application highlights your ability to connect with customers. Use clear and friendly language to demonstrate how you can handle inquiries and resolve issues effectively.
Tailor Your Experience:We want to see how your past experiences align with the role. Be specific about your customer service experience and any call management skills you've developed. This will help us understand how you can thrive in our dynamic environment.
Be Professional Yet Approachable:Your application should reflect the balance of professionalism and friendliness we value. Use a tone that’s warm and inviting, showing us that you can deliver high-quality service while being approachable to customers.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey to joining our vibrant team!
How to prepare for a job interview at Adecco
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission and how they approach customer service. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you used your initiative to solve a problem for a customer. Be ready to discuss how you approached the situation, what steps you took, and the outcome. This will highlight your ability to think on your feet, which is crucial for this role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the company culture. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into whether this is the right fit for you.
