Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide outstanding customer service and support to customers through inbound calls.
- Company: Join a growing contact centre in Kirkby, Liverpool with a dynamic team.
- Benefits: Weekly pay, free parking, and opportunities for permanent roles.
- Why this job: Make a positive impact on people's lives while developing your career.
- Qualifications: Excellent communication skills and experience in fast-paced environments.
- Other info: Hybrid working model after training with a supportive and inclusive culture.
The predicted salary is between 28800 - 43200 £ per year.
Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client\’s team as a Customer Service Advisor for a Contact Centre in Kirkby, Liverpool! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Fully on Site for training then hybrid (3 days in office) Shifts will be between 8 AM – 8 PM Monday to Friday, and 9 AM – 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks).Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while updating the system with relevant notes. Engage in high-quality conversations to prevent avoidable complaints and ensure customer satisfaction. Identify complex queries and escalate as necessary to achieve fair outcomes. Provide clear and efficient responses while adhering to company guidelines. Accurately update the client database with essential information. Comply with client and regulatory policies and procedures.What You\’ll Need: Excellent written and verbal communication skills. Experience in a fast-paced environment. Strong timekeeping skills. Basic IT skills. Experience in a customer service environment is a plus! Why join us? Ongoing Opportunities: Long-term assignments with regular permanent roles available. Weekly Pay: Enjoy weekly pay for your hard work! Free Parking: Convenient parking available on-site.Ready to Make a Difference? If you\’re ready to embark on a rewarding career in customer service and be part of a supportive and dynamic team, we want to hear from you! Join us in making a positive impact on people\’s lives through exceptional service. Apply today and take the first step towards an exciting career with our client! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser
Customer Service Advisor - Hybrid employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Hybrid
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, try role-playing with a friend. This will help you feel more confident and ready to tackle any customer query that comes your way.
✨Tip Number 3
Be prepared for situational questions! Think about past experiences where you’ve provided excellent customer service or resolved conflicts. Sharing these stories can really make you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor - Hybrid
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that passion!
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we're looking for in a Customer Service Advisor. This helps us see why you're a great fit!
Keep It Clear and Concise: We appreciate a well-structured application. Use clear language and keep your sentences concise. This not only makes it easier for us to read but also showcases your excellent communication skills, which are key for this role.
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a Customer Service Advisor. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. It shows that you value communication and are ready to engage with customers effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you handled difficult situations or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Enthusiasm
Let your passion for customer service shine through during the interview. Share why you love helping people and how you thrive in fast-paced environments. A positive attitude can set you apart and show that you’re a great fit for the team culture.