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- Tasks: Provide exceptional customer service to Czech and Slovak speakers via phone, email, and live chat.
- Company: Join one of Europe's leading retailers committed to positive customer experiences and community impact.
- Benefits: Enjoy hybrid working, competitive pay, career progression, onsite gym, and free parking.
- Why this job: Be part of a vibrant culture that values diversity and recognises your contributions.
- Qualifications: Fluent in Czech and/or Slovak, with excellent communication and basic IT skills.
- Other info: Flexible shifts available; training and ongoing support provided.
The predicted salary is between 24000 - 36000 £ per year.
We are currently seeking highly motivated and fluent Czech and/or Slovak speakers to join our excellent customer service team. Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Multilingual Customer Service Representative!
Location: Dundee (Hybrid working)
Hours: 8 hours, between 7am and 7pm
Duration: 6 months - Ongoing contract
Our client is one of Europe's leading retailers, they are committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers.
As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do.
What You’ll Do:
- Provide outstanding service to our Czech and/or Slovak speaking customers over the phone, email, and live chat. Handle their queries, concerns, and feedback with empathy and professionalism.
- Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded.
- Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one.
- Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records.
- Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.
What We’re Looking For:
- Excellent written and spoken Czech and/or Slovak language skills.
- A genuine passion for delivering exceptional customer service that leaves a lasting impression.
- Excellent communication skills and a friendly, approachable demeanour over the phone.
- Basic IT skills, with the ability to learn new systems and utilise Microsoft Office.
- Ability to handle multiple tasks and prioritise effectively in a busy call centre environment.
- Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently.
- Flexibility to work various shifts, including weekends and evenings.
What we can offer to you:
- Join a company that values diversity, inclusivity, and work-life balance.
- Benefit from comprehensive training and ongoing support to excel in your role.
- Enjoy excellent career progression opportunities.
- Receive competitive pay and exciting benefits.
- Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated.
- A flexible hybrid working model.
- Access to an Onsite Gym and Colleague Restaurant.
- Free onsite parking.
To apply, submit your application today!
Customer service advisor - Czech or Slovak speaking employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service advisor - Czech or Slovak speaking
✨Tip Number 1
Familiarise yourself with the company's values and mission. As a customer service advisor, you'll be representing their brand, so understanding what they stand for will help you align your responses and interactions with customers.
✨Tip Number 2
Practice your Czech and Slovak language skills in a customer service context. Role-playing common customer scenarios can help you feel more confident and prepared to handle real-life situations during the interview.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will demonstrate your proactive attitude and ability to turn negative experiences into positive ones.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role requires shifts that may include weekends and evenings, expressing your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Customer service advisor - Czech or Slovak speaking
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant experience in customer service, especially in a multilingual context.
Tailor Your CV: Customise your CV to reflect your skills in Czech and/or Slovak languages. Emphasise any previous customer service roles and your ability to handle queries and complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've resolved customer issues in the past and how you embody the values of the company.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your language skills shine through clearly.
How to prepare for a job interview at Adecco
✨Showcase Your Language Skills
Since the role requires fluency in Czech and/or Slovak, be prepared to demonstrate your language proficiency during the interview. Practice common customer service scenarios in both languages to show your comfort and confidence.
✨Emphasise Your Customer Service Passion
Highlight your genuine passion for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of situations where you successfully resolved customer complaints or issues, and be ready to explain your thought process and the outcome.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their commitment to customer service and community can help you align your answers with their mission, making you a more appealing candidate.
