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- Tasks: Provide exceptional customer service to Czech and Slovak speakers via phone, email, and chat.
- Company: Join one of Europe's leading retailers committed to positive customer experiences.
- Benefits: Enjoy hybrid working, competitive pay, career progression, and access to an onsite gym.
- Why this job: Be part of a vibrant culture that values diversity and recognises your contributions.
- Qualifications: Fluent in Czech and/or Slovak with excellent communication and problem-solving skills.
- Other info: Flexible shifts available; training and ongoing support provided.
The predicted salary is between 24000 - 36000 £ per year.
We are currently seeking highly motivated and fluent Czech and/or Slovak speakers to join our excellent customer service team. Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Multilingual Customer Service Representative!
Location: Daventry (Hybrid working)
Hours: 8 hours, between 7am and 7pm
Duration: 6 months - Ongoing contract
Our client is one of Europe's leading retailers, they are committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers.
As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do.
What You'll Do:
- Provide outstanding service to our Czech and/or Slovak speaking customers over the phone, email, and live chat. Handle their queries, concerns, and feedback with empathy and professionalism.
- Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded.
- Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one.
- Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records.
- Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.
What We're Looking For:
- Excellent written and spoken Czech and/or Slovak language skills.
- A genuine passion for delivering exceptional customer service that leaves a lasting impression.
- Excellent communication skills and a friendly, approachable demeanour over the phone.
- Basic IT skills, with the ability to learn new systems and utilise Microsoft Office.
- Ability to handle multiple tasks and prioritise effectively in a busy call centre environment.
- Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently.
- Flexibility to work various shifts, including weekends and evenings.
What we can offer to you:
- Join a company that values diversity, inclusivity, and work-life balance.
- Benefit from comprehensive training and ongoing support to excel in your role.
- Enjoy excellent career progression opportunities.
- Receive competitive pay and exciting benefits.
- Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated.
- A flexible hybrid working model.
- Access to an Onsite Gym and Colleague Restaurant.
- Free onsite parking.
To apply, submit your application today!
Customer service advisor - Czech or Slovak speaking employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service advisor - Czech or Slovak speaking
✨Tip Number 1
Familiarise yourself with the company's values and mission. As a customer service advisor, you'll be representing the brand, so understanding their commitment to customer satisfaction and community engagement will help you align your responses during interviews.
✨Tip Number 2
Practice your Czech and Slovak language skills in a customer service context. Role-play common customer scenarios with friends or family to build confidence in handling queries and complaints effectively.
✨Tip Number 3
Research common customer service tools and software that may be used in the role. Being familiar with these systems can give you an edge and demonstrate your proactive approach to learning.
✨Tip Number 4
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills and ability to turn negative experiences into positive ones will showcase your suitability for the role.
We think you need these skills to ace Customer service advisor - Czech or Slovak speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your language skills in Czech and/or Slovak, as well as any relevant customer service experience. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle queries with empathy. Mention specific examples of how you've resolved customer issues in the past.
Highlight Relevant Skills: In your application, emphasise your communication skills, problem-solving abilities, and flexibility in working various shifts. These are key traits the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Adecco
✨Showcase Your Language Skills
Since the role requires fluency in Czech and/or Slovak, be prepared to demonstrate your language proficiency during the interview. Practice speaking in both languages about your previous customer service experiences to show your comfort level.
✨Emphasise Customer Service Passion
Highlight your genuine passion for delivering exceptional customer service. Share specific examples of how you've gone above and beyond to help customers in past roles, as this will resonate well with the company's values.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you successfully resolved customer complaints or turned a negative experience into a positive one, and be ready to discuss these in detail.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their commitment to customer service and community engagement will allow you to align your answers with their mission, showing that you're a great fit for their team.
