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- Tasks: Handle customer complaints and inquiries with professionalism and empathy.
- Company: Join a prestigious brand known for its commitment to customer satisfaction.
- Benefits: Enjoy 20 days annual leave, discounts, and a competitive pension scheme.
- Why this job: Make a real impact by resolving customer issues and improving their experience.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is a temp-to-perm role with full-time hours, Monday to Friday.
Job Title: Customer Service Complaints Handler Location: LE19, Leicester Contract Type: Temp to Perm Working Pattern: Full Time Mon-Fri, Office Based Hourly rate: £12.47 an hour This is an exciting opportunity to work with a well known, prestigious brand. Responsibilities: Handle customer complaints and inquiries with utmost professionalism and empathy Investigate and resolve customer issues in a timely manner, striving for first-call resolution Maintain accurate records of customer interactions and actions taken Collaborate with different departments to ensure customer satisfaction Provide feedback to improve customer experience and processesEssential (Knowledge, skills, qualifications, experience): Previous experience in a customer service role, complaint handling experience preferred Excellent communication and listening skills Ability to handle and resolve customer complaints effectively Strong problem-solving skills Proficient in using CRM systems and MS OfficeBenefits & Perks of working with Adecco: 20 days annual leave plus 8 days bank holiday Long-term opportunity available Perks at work – Discount vouchers portal and points to spend Support programme with 24/7 helpline Eye care vouchers Competitive pension schemeIf this role is of interest, please click to apply and a member of the team will be in touch. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Customer Service Advisor - Complaints Handler employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Complaints Handler
✨Tip Number 1
Familiarize yourself with common customer complaints and effective resolution strategies. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice active listening techniques. Being able to show that you understand customer concerns is crucial for a role focused on handling complaints.
✨Tip Number 3
Research the company’s values and customer service philosophy. Tailoring your responses to align with their approach can set you apart from other candidates.
✨Tip Number 4
Prepare examples from your past experiences where you successfully resolved complaints. This will showcase your relevant experience and ability to handle challenging situations.
We think you need these skills to ace Customer Service Advisor - Complaints Handler
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience in customer service and complaint handling. Use specific examples that demonstrate your ability to resolve issues effectively and maintain professionalism.
Showcase Communication Skills: Since excellent communication is key for this role, include instances where you successfully communicated with customers or collaborated with teams. Highlight your listening skills and empathy in your application.
Demonstrate Problem-Solving Abilities: Provide examples of how you've tackled difficult situations or resolved complaints in the past. This will show your potential employer that you can handle challenges effectively.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Mention specific responsibilities from the job listing and explain how your skills and experiences make you a great fit for the Customer Service Advisor position.
How to prepare for a job interview at Adecco
✨Show Empathy
As a Customer Service Complaints Handler, it's crucial to demonstrate empathy during the interview. Share examples of how you've handled customer complaints in the past, focusing on your ability to understand and relate to their feelings.
✨Highlight Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. Emphasize your problem-solving skills and how you strive for first-call resolution, as this is a key aspect of the role.
✨Familiarize Yourself with CRM Systems
Since proficiency in CRM systems is essential, be ready to talk about your experience with these tools. If possible, mention any specific systems you've used and how they helped you manage customer interactions effectively.
✨Communicate Clearly
Excellent communication is vital for this position. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions.
