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- Tasks: Assist contractors with payroll queries and provide top-notch customer support.
- Company: Join a growing company in Chester, focused on excellent service and team support.
- Benefits: Enjoy hybrid working with 3 days remote and 2 days in the office.
- Why this job: Develop your skills in a dynamic environment while making a real impact.
- Qualifications: Strong communication skills and a positive attitude are essential; training provided.
- Other info: Perfect for those seeking to start a career in customer service.
The predicted salary is between 24000 - 36000 £ per year.
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Customer Service Advisor – Payroll Services
Location: Chester City Centre Hybrid (3 Days Remote, 2 Days in Office – Mondays & Thursdays)
Temp to Perm
Hours: Rotating shifts of:
- 8:00 AM – 4:30 PM
- 9:00 AM – 5:30 PM (1-hour unpaid lunch)
Are you an excellent communicator who thrives in a fast-paced environment? Do you enjoy helping others and are quick to pick up new skills? If so, my client wants you on their team!
My client is experiencing a period of growth and is therefor looking for a motivated Customer Service Advisor to join their Payroll Services team. This is a fantastic opportunity to develop your skills in a supportive and dynamic environment.
What You\’ll Do:
- Handle Contractor Queries: Manage incoming calls from contractors who are already registered and require payroll services again.
- Customer Service Excellence: Provide high-quality customer support, answering general queries including tax-related questions (full training provided).
- Outbound Engagement: Actively dial out to contractors, making productive calls to chase registration forms and assist them with payroll services.
- Administrative Tasks: Complete essential admin work, such as sending out contractor payslips and managing contractor data.
- Multi-Tasking in a Busy Environment: Expect 60-80 calls on busy days, with a focus on admin tasks during quieter periods.
Key Skills & Requirements:
- Strong customer service skills with attention to detail and accuracy.
- Ability to handle high call volumes while remaining positive and solution-oriented.
- Quick learner who thrives in a fast-paced, team-driven environment.
- Organized and reliable with good time management skills.
- This role may also suit someone looking to get into a office based customer service role as transferable skills gained in another industry could be used here.
- Hybrid Working: Enjoy the flexibility of working 3 days from home and 2 days in our office (Mondays & Thursdays).
- Comprehensive Training: Up to 6 weeks of hands-on training to ensure you\’re set up for success.
- Supportive Team: Join a positive, growing team where your contributions are valued.
If you\’re looking to be part of a growing company where you can develop and thrive, apply today!
Note – Please do not apply if you cannot reliably commute to Chester, this is not a totally remote role.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Customer Service Advisor employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common payroll queries and tax-related questions. This will not only help you feel more confident during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Practice your communication skills by engaging in mock calls with friends or family. Focus on maintaining a positive tone and providing clear, concise information, as these are key traits for a Customer Service Advisor.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Being able to align your personal values with theirs can make a strong impression during interviews.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to handle high-pressure situations and multitask effectively. This will help you illustrate your suitability for the fast-paced environment described in the job listing.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to handle high call volumes, attention to detail, and any previous roles that required strong communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've excelled in fast-paced environments and your eagerness to learn new skills.
Highlight Transferable Skills: If you're transitioning from another industry, clearly outline how your previous experience can benefit the customer service role. Focus on skills like organisation, reliability, and time management.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Adecco
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Be prepared to demonstrate your ability to articulate clearly and listen actively during the interview. Use examples from past experiences where you successfully resolved customer queries.
✨Highlight Your Adaptability
This role requires handling high call volumes and multitasking. Share instances where you've thrived in fast-paced environments or adapted quickly to new challenges. This will show your potential employer that you can handle the demands of the job.
✨Prepare for Common Customer Service Scenarios
Anticipate questions related to customer service situations, such as how you would deal with an unhappy customer or manage multiple tasks at once. Practising your responses will help you feel more confident during the interview.
✨Express Enthusiasm for the Role
Let your passion for helping others shine through. Discuss why you're excited about the opportunity to work in payroll services and how you can contribute to the team's success. A positive attitude can make a lasting impression.
