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- Tasks: Coordinate service delivery schedules and ensure smooth operations daily.
- Company: Join Adecco, a leader in logistics and transportation with a commitment to inclusivity.
- Benefits: Enjoy a vibrant work environment and opportunities for professional growth.
- Why this job: Make a positive impact while being part of a dedicated team focused on excellence.
- Qualifications: Strong organisational skills and a proactive problem-solving attitude are essential.
- Other info: We support candidates of all backgrounds and abilities throughout the recruitment process.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team as a Contact Centre Agent
Location: Tamworth
Contract Type : Temporary
Are you a customer service superstar ready to make a difference? We\’re excited to announce that our client is looking for enthusiastic Contact Centre Operatives to join our vibrant team in Tamworth! This is your chance to shine in a dynamic role that\’s all about helping our customers and ensuring their experiences are nothing short of exceptional.
Roles Available: Full-Time Agents
- 37.5 hours per week- Rotating 3-week shift pattern : – 08 : 00 – 16 : 00- 09 : 00 – 17 : 00- 10 : 00 – 18 : 00
Part-Time Agents – 20 hours per week
- Preferred shifts :
- 08 : 00 – 12 : 00
- 14 : 00 – 18 : 00
- Some flexibility may be available
Contract Details
Temporary assignment for 12 weeks, with the possibility of extension if required.
Role Overview
As a key member of our customer service department, your role will encompass a variety of exciting tasks, including :
- Handling inbound and outbound customer calls with a friendly demeanour.
- Booking and managing repairs and replacement appointments.
- Delivering excellent customer service and providing clear, concise information.
- Accurately updating customer details in our internal systems.
- Collaborating with internal teams to ensure smooth scheduling of appointments.
What We Offer
- A supportive and upbeat work environment.
- Opportunities for growth and development.
- A chance to be part of a dedicated team that values your contributions.
What We\’re Looking For
- A positive attitude and a passion for customer service.
- Strong communication skills and the ability to multitask.
- Basic computer skills for updating customer information.
- Previous experience in a contact centre or customer service role is a plus, but not required.
How to Apply
Don\’t miss out on this fantastic opportunity! Send your CV and a brief cover letter outlining your relevant experience to
Join us in making a difference, one call at a time. We can\’t wait to welcome you to the National Windscreens family!
Adecco is committed to promoting diversity and inclusion in the workplace. We encourage applications from all qualified individuals.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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Customer service advisor employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service advisor
✨Tip Number 1
Familiarise yourself with the logistics and transportation industry. Understanding the key players, trends, and challenges can help you stand out during conversations with our team.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed schedules or coordinated teams in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 3
Practice your communication skills! Being able to articulate your thoughts clearly and confidently will be crucial when liaising with clients and team members.
✨Tip Number 4
Emphasise your proactive problem-solving approach. Think of specific instances where you've resolved issues effectively, as this will resonate well with our team's values.
We think you need these skills to ace Customer service advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics or service delivery. Emphasise your organisational skills and any previous roles that required strong communication and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've successfully coordinated schedules or resolved service-related issues in the past.
Highlight Soft Skills: In your application, focus on your interpersonal skills and cheerful attitude. These traits are essential for a Service Delivery Coordinator, so provide examples of how you've demonstrated these in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Adecco
✨Showcase Your Organisational Skills
As a Service Delivery Coordinator, strong organisational skills are crucial. Be prepared to discuss specific examples from your past experiences where you successfully managed schedules or coordinated tasks to ensure smooth operations.
✨Demonstrate Excellent Communication
Communication is key in this role. During the interview, highlight your ability to liaise effectively with clients, drivers, and warehouse teams. Consider sharing a story that illustrates how your communication skills helped resolve an issue or improve a process.
✨Emphasise Your Problem-Solving Approach
A proactive approach to problem-solving is essential. Think of a time when you faced a challenge in a previous job and explain how you tackled it. This will show your potential employer that you can handle service-related issues with a positive attitude.
✨Bring a Cheerful Attitude
A cheerful attitude can make a big difference in customer service roles. Make sure to convey your enthusiasm for the position and your willingness to contribute positively to the team. A smile can go a long way, even in an interview!
