At a Glance
- Tasks: Deliver outstanding customer service and support patients in a fast-paced environment.
- Company: Join a friendly team in the healthcare and pharmaceutical sector.
- Benefits: Earn £13.33 per hour with Monday to Friday hours and no weekends.
- Other info: Potential for contract extension beyond October 2026.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Previous customer service experience and excellent communication skills required.
The predicted salary is between 13.33 - 13.33 £ per hour.
Location: Stroud | Pay Rate: £13.33 per hour | Hours: Monday to Friday, Full Time, 9:00am - 5:30pm | Contract: Temporary until October 2026, with potential for extension
Are you passionate about delivering outstanding customer service and making a real difference in people's lives? We are currently recruiting for a Customer Care Advisor to join a busy and supportive team within the pharmaceutical and healthcare sector. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in providing a high standard of customer care.
In this role, you will support patients, healthcare professionals, carers, and GP surgeries by ensuring orders and prescriptions are processed accurately and efficiently. You will play a vital role in delivering an exceptional customer experience while maintaining high levels of accuracy, compliance, and professionalism.
Key Responsibilities- Handling inbound and outbound calls with patients, carers, GP surgeries, and healthcare professionals
- Processing customer orders and prescriptions accurately and efficiently
- Resolving customer queries promptly and professionally
- Managing and escalating complaints in line with company procedures
- Supporting courier and delivery-related queries
- Maintaining accurate customer records and documentation
- Building strong relationships with customers and internal teams
- Supporting continuous improvement initiatives within the department
- Working collaboratively to achieve service levels and team targets
- Previous customer service or call centre experience
- Excellent communication and interpersonal skills
- Strong attention to detail and organisational ability
- Ability to work effectively under pressure and manage a busy workload
- Confident handling a high volume of calls
- A professional, empathetic, and customer-focused approach
- Experience within healthcare, pharmaceutical, medical, or regulated environments would be advantageous
- Competitive hourly rate of £13.33
- Monday to Friday working hours with no weekends
- Friendly and supportive team environment
- Valuable experience within the healthcare and pharmaceutical industry
- Potential opportunity for contract extension beyond October 2026
This is a fantastic opportunity for someone looking to build their experience within a rewarding and growing sector while making a genuine difference to customers every day.
Customer Service Advisor (3-Month Temp) employer: Adecco
Join a dynamic and supportive team in Stroud as a Customer Care Advisor, where your passion for outstanding customer service will truly shine. With a competitive pay rate of £13.33 per hour and a friendly work environment, this temporary role offers valuable experience in the healthcare sector, along with opportunities for professional growth and potential contract extension. Embrace the chance to make a meaningful impact on customers' lives while working Monday to Friday, allowing for a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (3-Month Temp)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Adecco.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Adecco. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor (3-Month Temp)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Adecco.
How to prepare for a job interview at Adecco
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Adecco's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Adecco offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
