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For Companies At a Glance
- Tasks: Be the friendly voice helping customers with their inquiries and issues.
- Company: Join a supportive team in a rapidly growing eCommerce company.
- Benefits: Enjoy competitive pay, modern offices, and weekly lunches on us.
- Why this job: Make a real impact while developing your customer service skills.
- Qualifications: Strong communication skills and a positive attitude are key.
- Other info: Opportunities for personal growth and fun social events await!
The predicted salary is between 28800 - 43200 £ per year.
Overview
Location: Dunfermline
Contract Type: Permanent
Hours of Work: 37.5 hours per week
Workplace Perks: Lovely modern offices with onsite parking
What You\’ll Do
- As a Customer Service Advisor, you will be the friendly voice on the other end of the line, assisting our valued customers.
- Providing outstanding customer support via email and telephone
- Addressing inquiries and resolving issues with a positive attitude
- Ensuring customer satisfaction through effective communication
- Collaborating with team members to improve service delivery
- Keeping up-to-date with product knowledge to provide accurate information
What We\’re Looking For
- Strong communication and interpersonal abilities
- A positive, cheerful attitude and a passion for customer service
- Excellent problem-solving skills and attention to detail
- Previous experience in a customer service role is a plus, but not mandatory
Why Join Us
- A supportive and inclusive work environment
- Opportunities for personal and professional development
- Competitive salary and benefits package
- A chance to be part of a rapidly growing eCommerce industry
- Weekly lunch paid
- Beautiful, modern office space with onsite parking
- Enhanced Maternity/Paternity/Sick Pay
- Life Assurance
- Social Events
- Discounts on Products
How to Apply
If you\’re ready to take on this exciting opportunity and make a real impact, we\’d love to hear from you! Please submit your CV along with a cover letter detailing your experience and why you\’re the perfect fit for this role.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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Customer Service Advisor employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be friendly and clear. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a negative situation into a positive outcome. This will impress them during interviews!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our awesome team!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Craft a Personalised Cover Letter: When writing your cover letter, make sure to tailor it specifically for the Customer Service Advisor role. Highlight your passion for customer service and how your skills align with what we’re looking for. A personal touch goes a long way!
Show Off Your Communication Skills: Since communication is key in this role, use your application to demonstrate your ability to convey information clearly and effectively. Keep your language friendly and professional, just like how you’d interact with our customers.
Highlight Relevant Experience: Even if you don’t have direct experience in customer service, think about any roles where you’ve helped others or solved problems. We love seeing how your past experiences can translate into this position, so don’t hold back!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Before the interview, make sure you brush up on the company's products and services. Being able to discuss them confidently shows that you're genuinely interested and prepared, which is a big plus for any Customer Service Advisor role.
✨Show Off Your Communication Skills
Since this role is all about communication, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to get comfortable speaking about your experiences and how they relate to customer service.
✨Bring Positivity to the Table
A cheerful attitude can go a long way in customer service. Think of examples from your past where you turned a negative situation into a positive one. This will demonstrate your problem-solving skills and your ability to maintain a positive outlook under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can grow within the company.