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- Tasks: Provide top-notch customer service through calls and data input.
- Company: Join Serco, a leading provider of outsourced customer service solutions.
- Benefits: Enjoy up to 33 days paid holiday, weekly pay, and exclusive discounts.
- Why this job: Be part of a diverse team that values your individuality and career growth.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Work from home during out-of-hours shifts, Tuesday to Thursday.
The predicted salary is between 28800 - 43200 £ per year.
Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions?
If you answered yes to all of the above, we want to hear from you today!
Adecco are working in partnership with Serco to recruit candidates to work as an essential public service worker, where you will be a vital member of the Serco team.
The role involves:
- Providing end-to-end customer service on multiple streams including interacting with stakeholders at various levels including handling inbound and outbound calls and making relevant escalations as necessary.
- Data input from standardised templates onto company systems
- Good IT skills including use of CRM and Microsoft Office
Every assignment at Serco comes with the following benefits to you:
- Long term ongoing assignments
- Up to 33 days paid holiday a year
- Weekly Pay
- Exclusive access to Adecco Associate Benefits including retail and leisure discounts, and Mental Health support.
Requirements:
- You must have a minimum WIFI download speed of 8mgb, Minimum Upload Speed: 3Mbps and where possible a wired network connection (ethernet connection) to the router should be used to allow for a more stable internet connection.
- Excellent verbal and written communication skills in English
- Able to follow instructions and processes
- Resilience and the ability to work in a faced paced, high pressured team environment
- Verified RTW documentation
- Consent to undertake BPSS verification and willingness to provide employment history
- Willingness and consent to apply for a DBS check
- Ability to work on a out of hours service from home between 1am – 9am
- Excellent communication and interpersonal skills including a confident telephone manner with the ability to engage and build rapport quickly with people to assess their needs in a timely manner
- Ability to handle the sensitive nature of calls/contacts to the service with empathy, professionalism, and a non-judgemental approach
- An understanding of confidentiality
Working at Serco, you\’ll have a can-do attitude with a genuine passion for excellent customer service and enjoy helping people. And with us, you\’re not just another employee. You\’re an individual, and this is how you\’ll be treated. With your dedicated management team with you every step of your career, you\’ll be joining us in a proudly diverse and inclusive workplace and will enjoy a relaxing break time in one of our many themed break-out areas.
Please note this role is Tuesday – Thursday working between 1am – 9am providing a service out of hours.
If this sounds like the job you are looking for, click apply today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 22/06/2025 by TN United Kingdom
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Customer Service Adviser employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding Serco's commitment to customer service will help you align your responses during any interviews, showcasing your passion for helping people.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires a confident telephone manner, consider role-playing scenarios with friends or family to build your confidence in engaging with customers.
✨Tip Number 3
Be prepared to discuss your ability to handle sensitive situations. Think of examples from past experiences where you've demonstrated empathy and professionalism, as these qualities are crucial for this role.
✨Tip Number 4
Ensure your home office setup meets the technical requirements outlined in the job description. A stable internet connection is essential, so check your speeds and consider using a wired connection to avoid any disruptions during work hours.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Use specific examples that demonstrate your ability to handle calls, manage customer needs, and work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work for Serco and how your values align with their commitment to excellent service.
Highlight Relevant Skills: In your application, emphasise your communication skills, resilience, and ability to work under pressure. Mention any experience with CRM systems or Microsoft Office, as these are crucial for the role.
Prepare for the Interview: If selected for an interview, be ready to discuss scenarios where you've successfully resolved customer issues. Show your understanding of confidentiality and empathy in customer interactions.
How to prepare for a job interview at Adecco
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people and providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to assist a customer.
✨Demonstrate Strong Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. During the interview, focus on maintaining a confident tone and engaging with the interviewer as if they were a customer.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle difficult situations or sensitive calls. Think of scenarios where you had to show empathy and professionalism, and be ready to discuss how you managed those situations.
✨Familiarise Yourself with Technology
As the role involves using CRM systems and Microsoft Office, brush up on your IT skills. Be prepared to discuss your experience with these tools and how you can leverage them to enhance customer interactions.
