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- Tasks: Be the friendly face of customer service, helping with inquiries and enrolments.
- Company: Join a leading public sector organisation dedicated to community support.
- Benefits: Earn £13.05 per hour with flexible hours and a supportive team.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunity for career growth in a dynamic environment.
Job Title: Customer Services Adviser Location: Old Hall Street, Wolverhampton Contract Details: Temporary, Part-Time Salary: £13.05 per hour Working time: Monday 8.30am – 1pm, Tue ad Wed 9am – 5pm Office Working About Our Client: Join a dynamic team within the Education Directorate of a leading public sector organisation committed to providing the best possible care and support for our community. We are dedicated to effective corporate parenting and strive to create a welcoming environment for all. Benefits & Perks: Competitive hourly rate Opportunity to develop customer service skills Friendly and supportive team environment Flexible working hours Engage with the community and make a difference Responsibilities: Serve as the first point of contact for customer inquiries via phone, email, live chat, and in-person. Provide outstanding customer service and ensure all enquiries are processed in a timely manner. Assist with enrolment processes and provide clear information about courses and services. Maintain accurate records of customer interactions and follow-up actions in the MIS system. Greet and assist visitors in accordance with ID policies. Handle student ID badges, travel cards, and examination certificates. Manage incoming and outgoing mail and support general administration duties. Demonstrate discretion and sensitivity in all interactions. Essential (Knowledge, skills, qualifications, experience): Strong customer service skills with a friendly demeanour. Excellent communication abilities, both verbal and written. Proficient in data entry and administration tasks. Good problem-solving skills and the ability to handle customer concerns effectively. Strong time management and organisational skills. Desirable (Knowledge, skills, qualifications, experience): Experience in a customer service role, preferably in an educational setting. Familiarity with enrolment processes. Knowledge of relevant policies and procedures in public sector organisations. Technologies: Experience with Management Information Systems (MIS) is advantageous. Proficient in Microsoft Office Suite and other relevant software tools. How to apply: If you are enthusiastic about providing exceptional customer service and making a positive impact in the community, we want to hear from you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you
Customer service adviser employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service adviser
✨Tip Number 1
Get to know the company! Research their values and mission, especially since they focus on community support. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and friendly is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you handled customer concerns effectively. This will demonstrate your ability to manage challenges in a customer service role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and tech-savvy, which is a great fit for a customer service adviser role.
We think you need these skills to ace Customer service adviser
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service skills and experience. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction, let your written communication shine! Use clear and concise language to demonstrate your ability to convey information effectively.
Highlight Relevant Experience: If you've worked in customer service or an educational setting before, make sure to mention it! We love seeing how your past experiences can contribute to our mission.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle different customer scenarios, especially in an educational setting. Think about examples from your past experiences that showcase your friendly demeanour and problem-solving abilities.
✨Familiarise Yourself with the Organisation
Research the public sector organisation and its commitment to community support. Understanding their values and mission will help you align your answers with what they’re looking for. This shows genuine interest and can set you apart from other candidates.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member, focusing on both verbal and written communication skills.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team environment, training opportunities, or how they measure success in customer service. It shows you’re engaged and interested in the role.