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- Tasks: Manage claims files and provide exceptional service in a fast-paced automotive environment.
- Company: Join a global business expanding in the automotive sector with a supportive team culture.
- Benefits: Enjoy free parking, on-site kitchen, private healthcare, and remote work options after probation.
- Why this job: This role offers growth opportunities and a chance to make an impact in customer service.
- Qualifications: Previous call-centre experience and strong communication skills are essential for success.
- Other info: Immediate start available; full-time role with rotating shifts from Monday to Friday.
The predicted salary is between 15600 - 36400 £ per year.
Are you a highly motivated Customer Service Administrator with experience in the Automotive industry? Our client, an expanding global business, is seeking a talented individual to join their incredible team in Birchwood with technical skills and knowledge of vehicles and parts. Location: Birchwood, Warrington Full-time, permanent role Salary: £26,000 per annumAs the Customer Service Administrator within the Automotive sector, you will have the exciting responsibility of managing claims files in mechanical breakdown contracts. Your role will involve adhering to internal procedures, providing exceptional service to customers, dealer partners, and repairers. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, then our client wants to hear from you! Key Responsibilities: Manage Sales Administration and Mechanical Breakdown Claims Process new claims and ensure accuracy and completeness of information Follow up on claims cases until they are closed/complete Maintain day-to-day relationships with customers, dealer partners, and repairers Handle complaints and ensure the highest level of service is providedEssential Experience: Previous call-centre experience Experience within Warranty Management Strong English communication skills, both verbal and written Customer-oriented mindset Ability to work independently and as part of a team Optimistic and confident attitude IT literate with good telephone skillsIn addition to a competitive salary, our client offers incredible company benefits. You can enjoy free parking, on-site kitchen facilities, private medical and health care, and auto-enrolment in a pension scheme, among other perks like beautiful working office environment and one day working from home after completion of probation period! This is a full-time permanent role with an immediate start. You will work on a rotating shift pattern, with hours ranging from 8:00am to 5:00pm, Monday to Friday. If you’re ready to take your career to new heights and be a part of their expanding team, apply now! Don’t miss out on this exciting opportunity. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Customer Service Administrator - Automotive employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - Automotive
✨Tip Number 1
Make sure to highlight your previous call-centre experience during the interview. Share specific examples of how you handled customer inquiries and resolved issues, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 2
Familiarize yourself with common mechanical breakdown claims processes. Being knowledgeable about the automotive industry and warranty management will give you an edge and show that you're serious about the role.
✨Tip Number 3
Prepare to discuss how you maintain relationships with customers and partners. Think of examples where you went above and beyond to provide exceptional service, as this aligns perfectly with the company's values.
✨Tip Number 4
Showcase your IT literacy and telephone skills by being confident and clear during your conversations. Practice common scenarios you might encounter in the role to ensure you can handle them smoothly.
We think you need these skills to ace Customer Service Administrator - Automotive
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous call-centre experience and any work related to warranty management. Tailor your CV to showcase how your background aligns with the responsibilities of a Customer Service Administrator in the automotive sector.
Showcase Communication Skills: Since strong English communication skills are essential, include examples in your application that demonstrate your verbal and written communication abilities. Consider mentioning specific situations where you successfully handled customer inquiries or complaints.
Demonstrate Customer Orientation: Illustrate your customer-oriented mindset by providing examples of how you've gone above and beyond to deliver exceptional service in past roles. This will help convey your suitability for the position.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are excited about the opportunity to work in a fast-paced environment and how your skills can contribute to the team.
How to prepare for a job interview at Adecco
✨Show Your Automotive Knowledge
Make sure to highlight your experience in the automotive industry during the interview. Discuss specific vehicles or parts you are familiar with, as this will demonstrate your technical skills and knowledge relevant to the role.
✨Emphasize Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Be ready to discuss how you handled complaints and maintained relationships with customers and partners, as this is crucial for the position.
✨Demonstrate Your IT Proficiency
Since the role requires good IT skills, be prepared to talk about the software and tools you have used in past positions. If possible, mention any experience with claims management systems or similar applications.
✨Exhibit a Positive Attitude
Your optimistic and confident attitude will be key in a fast-paced environment. During the interview, convey your enthusiasm for the role and the company, and show that you are ready to tackle challenges head-on.
