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For Companies At a Glance
- Tasks: Join our team as a Customer Service Administrator, processing orders and managing customer queries.
- Company: Work with a vibrant manufacturing company that values teamwork and flexibility.
- Benefits: Enjoy hybrid working options and a friendly office environment with on-site parking.
- Why this job: Make an impact in a supportive team while developing your skills in a dynamic role.
- Qualifications: Experience in customer service and strong Microsoft Office skills are essential.
- Other info: This is a temporary role with potential for growth in a modern office setting.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Your responsibilities will include:\\n\\nDelivering outstanding customer service aligned with brand and warranty policies.\\nActing as the main point of contact for customer inquiries regarding products, parts, service, warranty claims, and more.\\nManaging after-sales and warranty cases from initial contact through to resolution.\\nResponding to calls and emails promptly while keeping customer satisfaction at the forefront.\\nLogging customer interactions and complaints accurately to ensure smooth operations.\\nAssessing warranty claims and coordinating appropriate resolutions.\\nBooking warranty repairs and managing collections and logistics.\\nCollaborating with internal teams to resolve issues effectively.\\nIdentifying trends in customer feedback to help improve service quality.Who You Are:\\n To thrive in this role, you should have:\\n\\nA minimum of 5 GCSEs, including Math and English.\\nPrevious experience in after-sales customer service or an administrative role.\\nExcellent written and verbal communication skills.\\nStrong IT literacy, particularly with CRM systems and Microsoft Office.\\nExceptional organisational skills and the ability to manage multiple priorities.Why Join Us?\\n In addition to a fulfilling role, our client offers some fantastic perks:\\n\\nHybrid working: Enjoy the flexibility of working from home and the office.\\nBike to work scheme: Stay active and save on your commute!\\nCasual Fridays: Dress down and enjoy a more relaxed end to your week.\\nPension contribution matching: Secure your future with a great pension plan.\\nCompany events \\nCompany discounts\\nEarly finish on a Friday 4pm \\n25 days annual leave + Bank holidays \\nCar parking on site or training station only a few minute's walk away!Location Benefits:\\n The office is just a 5-minute walk from Maidenhead train station, making your commute convenient. \\n\\nJoin our client's team and help create memorable customer experiences that make every interaction count! Your future awaits in Maidenhead-apply today!\\n\\nAdecco is a disability-confident employer.
It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\\n\\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.\\n\\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Customer Service Administrator employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with SAP and PeopleSoft systems before your interview. Even if you haven't used them extensively, showing that you've done your homework can impress the hiring team and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel. Since you'll be updating sheets on SharePoint, being able to showcase your proficiency in these tools during the interview will set you apart from other candidates.
✨Tip Number 3
Prepare examples of your previous customer service experiences. Think about specific situations where you resolved issues or improved customer satisfaction, as this will help you illustrate your capabilities effectively.
✨Tip Number 4
Since the role involves liaising with accounts and managing orders, practice articulating how you would handle common scenarios, such as delayed deliveries or payment queries. This will show your problem-solving skills and readiness for the job.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service roles. Emphasise any relevant skills, particularly your proficiency with Microsoft Office and any familiarity with SAP, as these are essential for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific experiences that demonstrate your administration skills and ability to manage customer queries effectively.
Highlight Relevant Experience: In your application, clearly outline your previous roles in customer service. Provide examples of how you've successfully handled order processing and administration tasks, as well as your ability to work in a team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator.
How to prepare for a job interview at Adecco
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be ready to share specific examples of how you've handled customer queries or resolved issues, as this is essential for the position.
✨Demonstrate Your Technical Skills
Since familiarity with SAP and Microsoft Office is important, be prepared to discuss your proficiency with these systems. If you have any relevant examples of how you've used them in past roles, share those during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple tasks. Think of scenarios where you had to process orders or handle customer complaints, and explain how you approached those situations.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about team dynamics, the tools they use for order processing, or how they measure success in the customer service department.
