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- Tasks: Assist clients with banking needs via email and phone, ensuring excellent service.
- Company: Join a diverse team focused on client satisfaction in the banking sector.
- Benefits: Enjoy health initiatives, inclusivity programs, and a supportive work environment.
- Why this job: Be part of a dynamic team that values communication and problem-solving skills.
- Qualifications: Strong communication skills and a growth mindset are essential; no prior experience required.
- Other info: We promote diversity and welcome applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Role
Objectives:
This role as Everyday Banking Senior Administrator sits within our Banking and Trade Delivery Team. The role consists of meeting our everyday commercial clients needs through a variety of mediums including email and telephony. The daily requests can include:
Our Banking and Trade team are client facing, that means that we handle both inbound and outbound communications from clients and internal stakeholders. We also operate a number of client facing email mailboxes. Most of the communication we receive from clients comes in via email. Clear communication skills are vital for this role.
Skills & Competencies
Application process: CV review and Microsoft Teams interview with Line manager.
Our focus is to ensure we\’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated working with Cancer initiative, this is why we especially welcome applications from under-represented groups. We\’re disability confident. So if you\’d like reasonable adjustments to be made to our recruitment processes, just let us know. If you\’re excited by the thought of becoming part of our team, get in touch. We\’d love to hear from you.
If you have not received a response to your application within 48 hours, please assume you have not been shortlisted this time.
Pontoon/ Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone\’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Service Administrator employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with common banking terminology and processes. Understanding terms like 'balance enquiries' and 'transactional enquiries' will help you communicate more effectively during the interview.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations. Role-playing different client scenarios can prepare you for the types of inquiries you might handle in this role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will demonstrate your active problem-solving mindset to the interviewers.
✨Tip Number 4
Research StudySmarter's values and commitment to diversity and inclusion. Being able to discuss how you align with these values can set you apart as a candidate who fits well within our team culture.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and problem-solving abilities, as these are crucial for the Customer Service Administrator role. Use specific examples from your past experiences that demonstrate your attention to detail and client-facing skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their commitment to inclusivity and diversity, and provide examples of how you have contributed to a positive team environment in previous roles.
Prepare for the Interview: Since the interview will be conducted via Microsoft Teams, ensure you are familiar with the platform. Prepare answers to common interview questions related to customer service scenarios, and think about how you can showcase your growth mindset and adaptability.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within the specified timeframe. This shows your continued interest in the position and can help keep your application top of mind.
How to prepare for a job interview at Adecco
✨Showcase Your Communication Skills
Since clear communication is vital for the role, be prepared to demonstrate your verbal and written communication skills during the interview. Practice articulating your thoughts clearly and concisely, and consider providing examples of how you've effectively communicated with clients in the past.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving abilities. Think of specific instances where you successfully resolved client issues or handled complex requests. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Pay Attention to Detail
Attention to detail is crucial in this role, especially when dealing with financial transactions and client requests. During the interview, highlight experiences where your attention to detail made a significant difference, and be sure to double-check any documents or information you provide.
✨Embrace a Growth Mindset
Demonstrate your willingness to learn and adapt by discussing how you've approached challenges in the past. Share examples of how you've sought feedback and used it to improve your skills, showing that you're open to growth and development in your career.
