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For Companies At a Glance
- Tasks: Support customer inquiries, handle orders, and resolve complaints in a modern office.
- Company: Join a well-known organisation on the Isle of Sheppey with a great reputation.
- Benefits: Enjoy free parking, no weekends, full training, and opportunities for progression.
- Why this job: Perfect for those seeking a dynamic role with a focus on customer satisfaction and growth.
- Qualifications: No specific experience required; just a passion for helping others and good communication skills.
- Other info: Work Monday to Friday, with social events to connect with your colleagues.
The predicted salary is between 30000 - 42000 £ per year.
Location: Isle of Sheppey
Salary: Up to £25, DOE
Benefits: Free parking onsite, close to public transport, no weekends (Monday to Friday 09:00 onwards), full training provided, cycle to work scheme, opportunities for progression, company social events.
We have an opportunity for a Customer Service Administrator to join a well-known organisation on the Isle of Sheppey. The role involves supporting customer inquiries, handling orders, cancellations, and returns, resolving complaints, and providing excellent customer service in a modern open-plan office environment. The position offers opportunities for development and progression.
Responsibilities:- Answer customer questions about products and services accurately and promptly.
- Handle orders, cancellations, and returns smoothly.
- Resolve customer complaints by listening, communicating clearly, and offering solutions or escalating when necessary.
- Track performance and create reports to improve service.
- Suggest related products and services to customers.
- Respond to customer reviews and feedback to ensure a positive experience.
- Use in-house systems to record data accurately.
Apply today to secure an interview or contact us for more information. Adecco acts as an employment agency for permanent recruitment and a business for temporary workers. We are an Equal Opportunities Employer.
Customer Service Administrator employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you answer customer inquiries more effectively and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in handling complaints. Role-playing different scenarios with a friend can prepare you to respond calmly and effectively, showcasing your ability to resolve issues.
✨Tip Number 3
Research common customer service software and tools that might be used in the role. Being familiar with these systems can give you an edge and show that you're proactive about learning.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Include specific examples of how you've handled inquiries, resolved complaints, or improved customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you are interested in the role and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise skills that are crucial for a Customer Service Administrator, such as communication, problem-solving, and data entry. Use bullet points to make these stand out in your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Adecco
✨Know the Company
Before your interview, take some time to research the company. Understand their products, services, and values. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complaint. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication skills are essential. During the interview, demonstrate your ability to listen actively and articulate your thoughts clearly. This will highlight your suitability for the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the position and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or opportunities for progression.
