Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support community safety by resolving customer queries and maintaining accurate records.
- Company: Join a respected local government organisation dedicated to public service.
- Benefits: Enjoy hybrid working options, hands-on experience, and opportunities for personal growth.
- Why this job: Make a real impact in your community while thriving in a supportive environment.
- Qualifications: Must have outstanding communication skills and a willingness to obtain DBS clearance.
- Other info: Training provided on-site for two weeks; shifts are on a fair rota system.
Join the Team That Keeps Our Community Safe and Secure! Are you ready to make a real impact in your community? Our client, a highly respected local government organisation, is on the lookout for passionate individuals to support their field operation and achieve service delivery performance targets. This role brings a variety of challenges and tasks, you will be instrumental in protecting the public and making a difference to people's lives.
Start Date: Monday 30th June 2025
Location: Warrington
Pay rate: £12.21 per hour
Assignment Length: Temporary Ongoing
Working Shift Pattern: 5 days a week over 7 days on a rota (Monday - Sunday) - Shifts are issued on a fair rota system and are unable to be chosen or selected by preference. Each shift is 8 hours long between the times of 7am and 7pm.
Hybrid Working Pattern: Successful candidates will be expected to work on site in Warrington full time for 4-6 weeks upon commencing their assignment. Following sign off after this time, candidates will move to a 40/60 Hybrid model.
Training Information: Training will be a 2 week course, on site and in person (Monday - Friday, 9am - 5pm).
Your Role:
- Respond and resolve customer contacts in a professional and timely manner and in line with associated processes and procedures.
- Record information on contacts as and when required and maintain accurate records and systems.
- Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation.
- Resolve all dissatisfaction during the first point of contact wherever possible.
What You Bring:
- 3 years references (handled by Adecco upon successful application)
- DBS clearance (or a willingness to obtain one)
- Outstanding communication and interpersonal skills with an excellent standard of verbal English
- Ability to work flexibly, both independently and as part of a dynamic team
- Keen attention to detail and strong problem-solving abilities
Ready to Make a Difference? Join us in creating a safer community and gain meaningful experience along the way. Apply now and be part of a team that truly makes a difference!
Customer Service Administrator employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the local government organisation's mission and values. Understanding their commitment to community safety will help you align your responses during interviews and demonstrate your passion for making a difference.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling sensitive information. Be prepared to discuss scenarios where you've successfully resolved customer issues, as this will showcase your problem-solving abilities.
✨Tip Number 3
Since the role requires flexibility in working hours, be ready to discuss your availability openly. Highlighting your willingness to adapt to a rota system can set you apart from other candidates.
✨Tip Number 4
Prepare for the training aspect by researching common customer service processes and legislation related to data protection. Showing that you're proactive about learning can impress the hiring team.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Administrator position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Emphasise your communication skills, attention to detail, and problem-solving abilities, as these are crucial for this position.
Write a Compelling Cover Letter: In your cover letter, express your passion for making a difference in the community and your motivation for applying. Use specific examples from your past experiences that demonstrate your ability to handle customer interactions effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the role.
How to prepare for a job interview at Adecco
✨Show Your Passion for Community Service
Make sure to express your enthusiasm for making a difference in the community. Highlight any previous experiences where you've contributed positively, as this role is all about supporting the public.
✨Demonstrate Strong Communication Skills
Since outstanding communication is key for this position, prepare examples of how you've effectively resolved customer issues in the past. Use clear and concise language during the interview to showcase your verbal skills.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for hypothetical scenarios related to customer service and think through how you would handle them, focusing on maintaining professionalism and empathy.
✨Understand the Role's Flexibility Requirements
Familiarise yourself with the shift patterns and hybrid working model. Be prepared to discuss your availability and willingness to adapt to the rota system, as flexibility is crucial for this role.
