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- Tasks: Be the go-to person for customers, managing orders and resolving issues.
- Company: Join a dynamic team focused on customer satisfaction.
- Benefits: Enjoy a competitive salary and opportunities for growth.
- Why this job: Make a real difference in customer experiences every day.
- Qualifications: Experience with SAP and Salesforce is a plus.
- Other info: Perfect for proactive individuals who thrive in a team environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We’re looking for a proactive and customer-focused individual to join our client’s team as a Customer Service Administrator. In this role, you’ll be the first point of contact for customers, managing orders, resolving issues, and working closely with internal teams to ensure everything runs smoothly.
Responsibilities
- Manage customer orders from start to finish using internal systems.
- Collaborate with planning, logistics, and sales teams to meet customer expectations.
- Keep customers updated on order progress and proactively manage any delays.
- Lead regular performance reviews with customers and internal stakeholders.
- Share customer forecasts and updates with relevant departments.
- Support stock level and aged inventory management.
- Handle customer complaints efficiently and professionally.
- Coordinate returns and urgent deliveries when required.
- Request credit/debit notes and assist with invoice queries.
- Understand and manage customer contracts and service agreements.
- Continuously seek ways to improve service and internal processes.
- Support with additional tasks as needed.
What We\’re Looking For
- Experience with SAP and Salesforce is a strong advantage.
- Confident using Excel and other Microsoft Office tools.
- Strong customer focus and communication skills.
- Results-driven and proactive mindset.
- Excellent time management and organisational abilities.
- Team player with a positive, can-do attitude.
Additional Information
Please contact Gemma at Adecco if you would like to know more!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Information
- Job Title: Customer Service Administrator
- Company:
- Location:
- Competitive
- Posted: Sep 29th 2025
- Closes: Oct 30th 2025
- Sector: Customer Services
- Contract: Permanent
- Hours: Full Time
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Customer Service Administrator employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Administrator, you'll be the face of the company. Role-play common customer scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant software knowledge, like SAP or Salesforce, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Administrator role. Share specific examples of how you've managed customer orders or resolved issues in the past.
Show Off Your Communication Skills: Since this role is all about communication, make sure your application is clear and concise. Use a friendly tone and don’t hesitate to showcase your proactive mindset and team spirit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Adecco
✨Know Your Systems
Familiarise yourself with SAP and Salesforce before the interview. Being able to discuss your experience with these systems will show that you’re proactive and ready to hit the ground running.
✨Show Off Your Communication Skills
Prepare examples of how you've effectively communicated with customers in the past. Highlight situations where you resolved issues or managed expectations, as this role is all about keeping customers informed and satisfied.
✨Demonstrate Your Team Spirit
Think of instances where you collaborated with different teams, like planning or logistics. Be ready to share how you contributed to a smooth process and how you can bring that teamwork mentality to the new role.
✨Be Results-Driven
Prepare to discuss how you’ve gone above and beyond to meet customer needs. Share specific examples of how your proactive approach led to positive outcomes, whether it was managing orders efficiently or improving service processes.