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- Tasks: Assist customers with inquiries and sales, ensuring a smooth purchasing experience.
- Company: Join a leading plan services provider in a supportive team environment.
- Benefits: Competitive pay, comprehensive training, and potential for permanent employment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Previous contact centre experience and strong communication skills required.
- Other info: Inclusive recruitment process with opportunities for career growth.
Job Title: Sales and Service coordinator
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Location: Sutton Coldfield
Contract Details: Temp-to-Perm
Salary: £13.00ph
Monday – Friday – shifts between the hours of 8:00am-20:00pm
Multiple roles available!
About Our Client:
A leader in plan services, expand their team to cater to the growing demand for newly launched plans. Essential role in providing compassionate and informative support to our customers.
Responsibilities:
Handle inbound enquiries and sales from prospective customers interested in our plan services.
Follow up on email leads and make outbound calls to warm prospects.
Operate within FCA regulatory guidelines, ensuring compliance without hard-selling.
Engage in confident and informative conversations to make the purchasing process simple, easy, and stress-free.
Participate in a rigorous QA process with monitored calls and feedback.
Excellent customer service skills
Essential (Knowledge, skills, qualifications, experience):
Previous contact centre experience, both inbound and outbound.
Strong communication skills with the ability to build trust and rapport with customers.
Comfortable working in a performance-monitored environment.
Ability to handle sensitive conversations with empathy and professionalism.
Desirable (Knowledge, skills, qualifications, experience):
Background in regulated environments such as banking or insurance.
Experience in sales or customer service roles that require adherence to compliance standards.
Technologies:
Familiarity with CRM systems and communication tools.
Proficient in Microsoft Office Suite and related software.Benefits & Perks:
Comprehensive training and development programme
Opportunity for permanent employment after the initial contract
Supportive team environment
Boost Benefits with Agency – cashback options
How to apply:
If you are passionate about customer service and want to make a difference in people\’s lives, we invite you to apply! Please send your CV and a cover letter detailing your relevant experience . Interviews will be conducted on-site during the week of 6th October, with a go-live date set for 20th October 2025. We look forward to welcoming you to our team!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Customer sales advisor employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer sales advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're keen on joining our team!
We think you need these skills to ace Customer sales advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Customer Sales Advisor. Highlight your previous contact centre experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your experience aligns with our values. We love hearing personal stories that connect you to the role.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showing your personality. We’re looking for someone who can engage confidently with customers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Adecco
✨Know the Company Inside Out
Before your interview, take some time to research the company and its services. Understand their values and how they support their customers. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Empathy in Your Responses
Since the role involves handling sensitive conversations, think about how you can demonstrate empathy during the interview. Prepare examples from your past experiences where you successfully managed difficult situations with compassion and professionalism.
✨Showcase Your Communication Skills
Strong communication is key for a Customer Sales Advisor. During the interview, focus on articulating your thoughts clearly and confidently. You might even want to practice common interview questions with a friend to refine your delivery.
✨Familiarise Yourself with Compliance Standards
Given the importance of FCA regulatory guidelines in this role, brush up on what compliance means in a sales context. Be ready to discuss how you would ensure adherence to these standards while still providing excellent customer service.