At a Glance
- Tasks: Manage and resolve customer complaints while ensuring fair and timely resolutions.
- Company: Join a customer-focused organisation that values your skills and insights.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a supportive team with a focus on continuous improvement.
- Why this job: Lead the charge in enhancing customer experience and make a real difference.
- Qualifications: Experience in complaints handling and strong communication skills required.
The predicted salary is between 30000 - 35000 £ per year.
We are seeking an experienced Senior Customer Relations Executive to take full ownership of the complaints process within a customer-focused organisation. You will manage complaints end-to-end, ensuring fair, timely resolutions while meeting regulatory standards. This role requires strong investigative skills, attention to detail, and an empathetic, professional approach.
Key Responsibilities
- Manage and resolve complaints efficiently and fairly
- Investigate cases and produce clear written responses
- Ensure compliance with regulatory requirements (e.g. FCA)
- Maintain accurate records and reporting
- Analyse trends and drive process improvements
- Liaise with internal teams and external stakeholders
- Support colleagues with complaint handling
- Oversee customer review platforms (responses only)
Experience & Skills
- Complaints handling experience within insurance
- Good understanding of regulatory requirements
- Strong communication and problem-solving skills
- Highly organised with excellent attention to detail
- Customer-focused, empathetic, and resilient
- Able to manage multiple cases effectively
- Proficient in Microsoft Word and Excel
Opportunity
An excellent opportunity to lead a key function and drive improvements in customer experience within a dynamic environment.
Customer Relations Executive employer: Adecco
At Adecco, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Senior Customer Relations Executive, you will have the opportunity to lead critical functions in a dynamic environment, with access to comprehensive training and career advancement opportunities. Our commitment to fair resolutions and regulatory compliance ensures that you will be part of a team that values integrity and excellence in customer service.
