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- Tasks: Engage with customers to provide tailored solutions and support during financial difficulties.
- Company: Join a leading financial services organization dedicated to exceptional customer experiences.
- Benefits: Enjoy hybrid work, attractive car schemes, excellent pension, and private medical healthcare.
- Why this job: Make a positive impact while developing your communication skills in a supportive team environment.
- Qualifications: Experience in customer service or financial services; strong understanding of Consumer Duty regulations required.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where your efforts make a positive impact? Our client, a leading financial services organisation, is seeking a motivated Customer Outcomes Executive to join their dynamic team.
In this role, you will be responsible for providing arrears support to customers, ensuring excellent customer outcomes while following regulatory standards and maintaining high levels of satisfaction. You will engage with customers, identify tailored solutions, and ensure compliance with Consumer Duty regulations.
Joining our client’s Customer Outcomes team means being part of a dedicated group that supports customers during financial difficulties across multiple brands. You will contribute to improving processes, work collaboratively with internal teams, and stay informed about industry regulations.
This role offers excellent opportunities for professional development and growth. You will enhance your communication skills, work in a supportive environment, and gain invaluable corporate experience within a Customer Outcomes setting.
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Proven experience in customer service, collections, or financial services
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Strong understanding of Consumer Duty regulations
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Excellent communication and interpersonal skills
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Proficiency in relevant software and CRM systems, * Self-motivated with the ability to work under your own initiative
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Flexibility and keen attention to detail
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Team-oriented with strong time management skills
What you’ll get to own:
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Direct engagement with customers, prioritising excellent outcomes
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Maintaining accurate records to support audit and reporting requirements
Our client offers a range of benefits:
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Hybrid working pattern
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Access to attractive car schemes
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Excellent pension scheme
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Generous annual leave and holiday purchase option
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Private Medical Healthcare and employee wellbeing services
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Employee Assistance Programme and additional perks
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Onsite gym and wellbeing initiatives
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Dress for your day policy and flexible working scheme
Our inclusive recruitment process ensures equal opportunities. We value diversity and are Disability Confident.
Customer Outcomes employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Outcomes
✨Tip Number 1
Familiarize yourself with Consumer Duty regulations. Understanding these regulations will not only help you in the interview but also demonstrate your commitment to providing excellent customer outcomes.
✨Tip Number 2
Showcase your experience in customer service or financial services during your conversations. Be ready to share specific examples of how you've positively impacted customer experiences in previous roles.
✨Tip Number 3
Highlight your communication skills by practicing active listening and clear articulation. Engaging effectively with customers is crucial, so be prepared to discuss how you handle challenging conversations.
✨Tip Number 4
Demonstrate your team-oriented mindset by discussing past collaborative projects. Emphasizing your ability to work well with others will resonate with the company's values and culture.
We think you need these skills to ace Customer Outcomes
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Outcomes Executive position. Understand the key responsibilities and required skills, especially focusing on customer service experience and knowledge of Consumer Duty regulations.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, collections, or financial services. Emphasize your communication skills and any experience you have with CRM systems, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention specific examples from your past work where you made a positive impact on customer satisfaction and how you can contribute to the team.
Highlight Your Soft Skills: In your application, make sure to emphasize your self-motivation, attention to detail, and ability to work collaboratively in a team. These soft skills are essential for thriving in a fast-paced environment like the one described in the job listing.
How to prepare for a job interview at Adecco
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you positively impacted customer satisfaction, especially in challenging situations.
✨Demonstrate Knowledge of Consumer Duty Regulations
Familiarize yourself with Consumer Duty regulations and be prepared to discuss how they apply to the role. Highlight any relevant experience you have in ensuring compliance and how it has shaped your approach to customer service.
✨Highlight Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've effectively engaged with customers in the past and tailored solutions to meet their needs.
✨Emphasize Team Collaboration
This position requires working collaboratively with internal teams. Be ready to share examples of how you've successfully worked in a team environment, managed your time effectively, and contributed to improving processes.
