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- Tasks: Lead customer journey activities and collaborate with teams to enhance customer experiences.
- Company: Join a leading banking organisation focused on operational resilience and inclusivity.
- Benefits: Enjoy hybrid work options, personal development opportunities, and a collaborative environment.
- Why this job: Be part of a dynamic team driving change in the banking sector while supporting diversity.
- Qualifications: Experience in technology change and a passion for improving customer journeys are essential.
- Other info: This role offers both permanent and 6-month contract positions with potential extensions.
The predicted salary is between 36000 - 60000 £ per year.
Customer Journey Manager
Duration – 6 Months
Location – Halifax / Remote
Summary
My high-profile banking client is looking for a Customer Journey Manager to join their team Based at their Halifax offices on a hybrid basis (2 days a week on site) on an initial 6-month contract with chance of extensions.
We are thrilled to offer an exciting and challenging opportunity for a highly skilled and motivated Customer Journey Manager (CJM) to join our client\’s Cloud Integration CJM Team! As a CJM, you will be part of a dynamic team supporting the CMO Change and Tech Decom Labs. In this role, you will lead customer journey activities within your Lab/Team, which may involve working with a small team of CJMs.
Our client is a leading organisation in the banking industry, focusing on improving and developing their operational resilience capability. Their work encompasses people, process, data, and technology, making it a varied and impactful role.
This fantastic opportunity offers two positions-one enduring and the other a six-month secondment. Our client is dedicated to promoting equal opportunities and fostering a diverse and inclusive work environment. They believe that by reflecting the diversity of their customer base in their workforce, they can better understand and meet their customers\’ needs.
Key Responsibilities:
Essential Skills:
Desirable Attributes:
If you are looking for a new and evolving challenge in a growing field, this is the perfect opportunity for you! Our client commits to supporting personal development and provides a collaborative environment where learning and sharing best practises are encouraged.
Don\’t miss out on joining an industry-leading organisation! Apply now to be considered for the position of Customer Journey Manager.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone\’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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MoreInformation
Customer Journey Manager - 91956 employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Manager - 91956
✨Tip Number 1
Familiarise yourself with Agile methodologies, as this role heavily relies on them. Consider taking a quick online course or reading up on Agile principles to demonstrate your understanding during interviews.
✨Tip Number 2
Research the latest trends in customer journey management and technology integration within the banking sector. Being able to discuss current industry developments will show your enthusiasm and knowledge during conversations with potential employers.
✨Tip Number 3
Network with professionals in the banking and customer experience fields. Attend relevant webinars or local meetups to connect with others who might provide insights or even referrals for the Customer Journey Manager position.
✨Tip Number 4
Prepare to discuss your experience in leading teams and mentoring others. Think of specific examples where you've successfully guided a team through challenges, as this will be crucial for the role's responsibilities.
We think you need these skills to ace Customer Journey Manager - 91956
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer journey management, particularly in banking or technology. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of customer journeys and your ability to lead teams. Mention specific examples of how you've improved customer experiences in previous roles.
Highlight Agile Experience: Since the role requires applying Agile methodologies, be sure to include any relevant experience you have with Agile practices. Discuss how you've used these methods to enhance project outcomes.
Showcase Data Analysis Skills: Emphasise your ability to analyse data independently. Provide examples of how you've used data to solve problems and generate insights in past positions, as this is crucial for the role.
How to prepare for a job interview at Adecco
✨Understand the Customer Journey
Make sure you have a solid grasp of what a customer journey entails, especially in the banking sector. Be prepared to discuss how you would improve customer experiences and the role technology plays in this.
✨Showcase Your Analytical Skills
Since the role involves analysing data to generate insights, be ready to provide examples of how you've used data analysis in previous roles. Highlight any specific tools or methodologies you are familiar with.
✨Demonstrate Agile Methodology Knowledge
Familiarise yourself with Agile practices, as they are crucial for this position. Be prepared to discuss how you've applied Agile methodologies in past projects and how they contributed to project success.
✨Build Relationships with Stakeholders
The ability to build and maintain relationships with senior stakeholders is key. Think of examples where you've successfully collaborated with different teams or individuals to achieve a common goal.
