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- Tasks: Lead customer journey activities and collaborate with teams to enhance customer experiences.
- Company: Join a leading banking organisation focused on operational resilience and innovation.
- Benefits: Enjoy hybrid work options, personal development support, and a collaborative learning environment.
- Why this job: Be part of a diverse team making a real impact in the banking sector.
- Qualifications: Experience in technology change and strong analytical skills are essential.
- Other info: This role offers both permanent and six-month contract positions.
Customer Journey Manager
Duration – 6 Months
Location – Halifax / Edinburgh / Remote
Summary
My high-profile banking client is looking for a Customer Journey Manager to join their team Based At their Halifax offices on a hybrid basis (2 days a week on site) on an initial 6-month contract with chance of extensions.
We are thrilled to offer an exciting and challenging opportunity for a highly skilled and motivated Customer Journey Manager (CJM) to join our client\’s Cloud Integration CJM Team! As a CJM, you will be part of a dynamic team supporting the CMO Change and Tech Decom Labs. In this role, you will lead customer journey activities within your Lab / Team, which may involve working with a small team of CJMs.
Our client is a leading organisation in the banking industry, focusing on improving and developing their operational resilience capability. Their work encompasses people, process, data, and technology, making it a varied and impactful role.
This fantastic opportunity offers two positions-one enduring and the other a six-month secondment. Our client is dedicated to promoting equal opportunities and fostering a diverse and inclusive work environment. They believe that by reflecting the diversity of their customer base in their workforce, they can better understand and meet their customers\’ needs.
Key Responsibilities
- Collaborate with the team and broader product team to understand, measure, and orchestrate Customer Journeys, with a particular focus on technology and integration across functions.
- Play a crucial role in interpreting insights and integrating them into prioritisation approaches and design choices.
- Evaluate the effectiveness of end-to-end customer journeys from both a customer and business perspective.
- Contribute to team stand-ups and retrospectives, actively participating in continuous improvement initiatives.
- Work closely with customers and Product Owners to ensure the successful delivery of ongoing projects.
- Stay up-to-date with industry trends and adapt personal capabilities to drive change and innovation within the team.
Essential Skills
- Strong experience and ability to independently analyse data using predetermined tools, methods, and formats to drive problem-solving and provide meaningful outputs.
- Comfortable with embracing uncertainty and adapting to changing circumstances, continually evolving thinking and upskilling.
- Proficiency in Agile methodologies and familiarity with Agile processes such as Backlog Refinement, Retrospective, and Sprint Review.
- Demonstrated ability to collaborate with senior stakeholders and partners, building and maintaining long-term relationships.
- Experience leading a small team of CJMs, providing coaching and mentoring support.
Desirable Attributes
- Passion for analysis and a knack for applying analysis techniques to drive beneficial outcomes.
- Background in infrastructure or technology change.
- Strong understanding of systems thinking and a desire to promote it within the team.
If you are looking for a new and evolving challenge in a growing field, this is the perfect opportunity for you! Our client commits to supporting personal development and provides a collaborative environment where learning and sharing best practises are encouraged.
Don\’t miss out on joining an industry-leading organisation! Apply now to be considered for the position of Customer Journey Manager.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone\’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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Customer Journey Manager - 91956 employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Manager - 91956
✨Tip Number 1
Familiarise yourself with Agile methodologies, as this role heavily involves practices like Backlog Refinement and Sprint Reviews. Being able to discuss your experience with these methods will show that you can seamlessly integrate into the team.
✨Tip Number 2
Research the latest trends in customer journey management and technology integration. Being knowledgeable about current industry developments will help you stand out during discussions and demonstrate your commitment to continuous improvement.
✨Tip Number 3
Prepare examples of how you've successfully collaborated with cross-functional teams in the past. Highlighting your ability to build relationships with stakeholders will be crucial, as this role requires strong interpersonal skills.
✨Tip Number 4
Showcase your analytical skills by discussing specific tools and methods you've used to analyse data and generate insights. This will illustrate your capability to assess customer journeys effectively from both customer and business perspectives.
We think you need these skills to ace Customer Journey Manager - 91956
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer journey management, particularly in technology and integration. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of customer journeys and your ability to lead teams. Mention specific examples of how you've successfully collaborated with stakeholders and driven innovation in previous roles.
Highlight Agile Experience: Since the role involves applying Agile methodologies, emphasise any experience you have with Agile practices such as Backlog Refinement, Retrospectives, and Sprint Reviews. This will show your familiarity with the working style expected by the client.
Showcase Analytical Skills: Include examples of how you've used data analysis to inform decisions and improve customer journeys. Highlight any tools or methods you are proficient in that align with the requirements of the position.
How to prepare for a job interview at Adecco
✨Understand the Customer Journey
Make sure you have a solid grasp of what a customer journey entails, especially in the context of banking. Be prepared to discuss how you would measure and improve these journeys using technology and integration.
✨Showcase Your Analytical Skills
Since the role involves analysing data to generate insights, be ready to share examples of how you've used analytical techniques in past roles. Highlight any specific tools or methods you've employed to solve problems.
✨Demonstrate Agile Methodology Knowledge
Familiarise yourself with Agile practices, as they are crucial for this position. Be prepared to discuss your experience with Backlog Refinement, Retrospectives, and Sprint Reviews, and how these methodologies can enhance team performance.
✨Emphasise Team Collaboration
This role requires working closely with various teams and stakeholders. Share examples of how you've successfully collaborated in the past, and highlight your ability to build relationships and mentor others within a team setting.
