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- Tasks: Deliver exceptional customer service via phone, email, and live chat.
- Company: Join a leading global organisation with a dynamic Customer Services team.
- Benefits: Earn £12.71/hour during training, £13.22/hour thereafter, plus shift bonuses.
- Other info: Enjoy 24 days holiday, career progression, and inclusive wellbeing support.
- Why this job: Make a real impact by helping customers and solving their issues.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 26400 - 27600 £ per year.
Customer Service Advisor - Temp to Perm Opportunity
Location: Corby, NN17
Start Date: 11th May
Type: Temporary ongoing with potential to become permanent
Pay: £12.71/hour for the first 12 weeks whilst training, £13.22/hour thereafter
Additional shift bonuses available for evenings, weekends, and night shifts
About the Role
A leading global organisation is seeking enthusiastic and customer-focused individuals to join its dynamic Customer Services team. This is a fantastic opportunity to work in a fast-paced, multi-channel environment where your problem-solving skills and passion for service will be valued and developed.
Available Shifts
- Day Shift (37.5 hrs/week): Core hours: Monday to Friday between 07:00am - 22:30pm (occasional weekends)
- Training: First 5 weeks, Monday-Friday, 9:00am-3:00pm and remaining 2 weeks, Monday-Friday 9:00am-4:00pm
- Post-training: Rotating shift system based on business needs
- Occasional requirement to work a weekend if staffing levels are low.
Key Responsibilities
- Deliver exceptional customer service across multiple channels (phone, email, live chat)
- Resolve customer issues and complaints with empathy and efficiency
- Collaborate across departments to ensure smooth service delivery
- Identify opportunities and leads for sales teams through effective questioning
- Process returns, credits, and refunds accurately
- Support customers in their preferred communication channel
What We're Looking For
- Experience in a multi-channel customer service environment
- Excellent communication and organisational skills
- Proactive, adaptable, and solution-focused mindset
- Strong attention to detail and ability to work under pressure
- A genuine passion for helping customers
Benefits
- Shift bonuses for evenings, weekends, and night work
- Holiday entitlement: 24 days + 8 bank holidays (April-March holiday year)
- Enhanced overtime rates
- Bank holiday working required (minimum 2 per year)
- Access to a wider range of wellbeing and family-friendly policies, including:
- Support for ongoing health conditions
- Neurodiversity assessments and post-diagnostic support
- Women's health support (fertility, menopause, endometriosis)
- LGBTQ+ inclusive healthcare options
Career Progression
This role offers real potential to become permanent and grow within a company that values its people, promotes from within, and invests in your development.
Equal Opportunities
Adecco Group UK
Customer Interaction Advisor - Normal shift employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Interaction Advisor - Normal shift
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in during interviews. This will help us stand out as a candidate who truly understands what they’re all about.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve solved problems or helped customers. We want to be ready to share these experiences when asked, showing off our problem-solving prowess.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insider info and maybe even a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Interaction Advisor - Normal shift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service. Share specific examples of how you've resolved issues or gone the extra mile for customers, as this will help us see your enthusiasm and problem-solving skills.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to us quickly and allows you to easily track your progress. Plus, it’s super simple!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer service and multi-channel communication. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Problem-Solving Skills
Since this role involves resolving customer issues, prepare specific examples from your past experiences where you successfully handled difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, demonstrating your ability to think on your feet and provide excellent service.
✨Demonstrate Your Passion for Customer Service
During the interview, let your enthusiasm for helping customers shine through. Share stories that highlight your commitment to delivering exceptional service and how you’ve gone above and beyond in previous roles. This will resonate well with the interviewers, as they value a genuine passion for customer interaction.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training processes, and opportunities for career progression. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.