At a Glance
- Tasks: Provide top-notch customer service and manage enquiries, orders, and complaints.
- Company: Join a dynamic team at a leading company in Oldbury.
- Benefits: Enjoy a competitive salary, stable hours, and a supportive work environment.
- Other info: Permanent position with opportunities for growth and development.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Responsible for providing excellent customer service by managing enquiries, quotations, and orders from initial request through to delivery. Ensures customer requirements are understood, recorded accurately, and fulfilled efficiently. Acts as a key link between customers and internal teams to support smooth operations and customer satisfaction.
Key Responsibilities
- Act as the main point of contact for customer enquiries via phone and email
- Provide clear and accurate information on products, pricing, availability, and delivery updates
- Build positive relationships with customers
- Handle complaints professionally and elevate where needed
- Process and manage customer orders accurately in company systems
- Review orders and quotations to ensure they are clear and achievable
- Check pricing, delivery timelines, and customer requirements before confirming orders
- Monitor active orders and keep customers informed of progress or delays
- Work with internal teams (e.g. production, logistics, sales, accounts) to ensure timely delivery
- Raise purchase orders and follow up with suppliers when required
- Identify and flag potential risks relating to delivery, quality, or capacity
- Support sales activities, including preparing and following up on quotations
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Experience Representative employer: Adecco
At The Adecco Group UK & Ireland, we pride ourselves on fostering a supportive and dynamic work environment where our Customer Experience Representatives can thrive. With a commitment to employee growth, we offer comprehensive training and development opportunities, ensuring that our team members are well-equipped to provide exceptional service. Located in Oldbury, our office-based role promotes a collaborative culture, allowing you to build meaningful relationships with both customers and colleagues while enjoying a competitive salary and a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
