At a Glance
- Tasks: Contact existing customers and verify sensitive information with empathy and professionalism.
- Company: Join a pilot project focused on enhancing customer record accuracy and completeness.
- Benefits: Work in a customer-focused environment with opportunities for professional growth.
- Other info: Ensure compliance with GDPR and internal confidentiality procedures.
- Why this job: Be part of a crucial project that values care and compassion in customer interactions.
- Qualifications: Skilled communicator with experience in handling sensitive conversations and data protection.
The predicted salary is between 25000 - 32000 £ per year.
Are you a skilled communicator with a knack for empathy and professionalism? Do you thrive in a customer-focused environment? We have an exciting opportunity for you!
About the Project: Join us in a pilot project aimed at enhancing the accuracy and completeness of customer records. This crucial role involves verifying and updating sensitive customer information with care and compassion, ensuring that each interaction is handled with the utmost professionalism.
What You'll Do:
- Contact Existing Customers: Make outbound calls using approved scripts to reassure customers about the purpose and safety of data collection.
- Verify and Update Information: Confirm and update confidential customer details while maintaining accuracy and care.
- Handle Sensitive Conversations: Approach discussions with empathy, professionalism, and patience, managing any customer reluctance or concerns.
- Record Outcomes Clearly: Ensure all interactions are documented securely, following GDPR, data protection, and internal confidentiality procedures.
- Maintain Customer Records: Accurately input and validate confidential information gathered from calls, ensuring compliance with data protection standards.
Who You Are: We're looking for individuals who are dedicated to providing exceptional customer service and possess strong communication skills.
Customer Experience Officer employer: Adecco
This role is part of a pilot project aimed at improving customer records. Located in a dynamic environment, the team prioritises empathy and professionalism in all customer interactions. Join us to make a meaningful impact on customer experience.
