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For Companies At a Glance
- Tasks: Transform customer relationships into success stories and drive client growth.
- Company: Join a rapidly growing, award-winning business with a focus on customer engagement.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and amazing company events.
- Why this job: Make a real impact on customer satisfaction and retention while advancing your career.
- Qualifications: Customer-focused mindset with a knack for building relationships and spotting opportunities.
- Other info: Flexible hours, free parking, and a supportive, inclusive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Customer Engagement Executive
Office based – Stansted 09:00-17:00, Flexible with start & finish.
Circa 30,000 PLUS Quarterly Bonus!
This is a fantastic opportunity to work with an incredible growth focused and hugely successful business who we are very proud to partner with, as they expand their sales team. One definitely not to be missed!
If you are customer focused, natural sales mindset, wants to go above & beyond, bring new ideas to the table, this is the job for you keep reading.
Benefits
- 21 days plus bank holiday ( increase with long service)
- Employee recognition rewards.
- Amazing company events!
- Free parking.
- Closed at Christmas.
- Quarterly Bonus.
- Progression opportunities.
About the Role
Are you ready to transform customer relationships into success stories? As our Customer Engagement Executive, you\’ll play a pivotal role in turning lower-spending clients into loyal partners, driving their growth and elevating their experience with us.
This isn’t just another support position; it\’s an exciting opportunity to blend relationship building, commercial strategy, and internal collaboration. You\’ll ensure our customers feel valued, supported, and empowered to grow alongside us.
From proactive check-ins to seamless contract renewals, you\’ll be instrumental in delivering a friction less customer experience that fosters trust and long-term success.
What You\’ll Do
- Nurture a portfolio of clients, unlocking their growth potential.
- Act as a trusted advisor, showcasing how our solutions deliver real business outcomes.
- Identify cross-sell and up sell opportunities, collaborating with the sales team for tailored proposals.
- Monitor upcoming renewals and lead proactive engagement to secure continuity.
- Collaborate with sales and finance to create compelling, value-driven renewal packages.
- Be the main point of contact for your accounts, and connecting customers to the right expert
- Represent the voice of the customer in internal discussions.
- Track key account metrics and share insights with leadership to shape strategy.
- Partner with internal teams to enhance customer satisfaction based on direct feedback.
This Role Suits Someone Who
- Loves building relationships and watching them flourish.
- Enjoys turning service into strategic outcomes.
- Aspires to make a significant impact on customer retention and satisfaction.
Ready to take your career to the next level?
Join our client\’s team as a Customer Engagement Executive and help redefine customer partnerships in a market-leading, award-winning company. If you\’re enthusiastic about solving customer problems and spotting commercial opportunities, we want to hear from you!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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Customer engagement executive employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer engagement executive
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and customer engagement strategies. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills can transform customer relationships into success stories. Use specific examples from your past experiences to demonstrate your ability to nurture client portfolios and drive growth.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider insights and potentially a foot in the door for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our amazing team and contributing to our growth-focused culture.
We think you need these skills to ace Customer engagement executive
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer-centric mindset in your application. We want to see how you’ve gone above and beyond for clients in the past, so share those success stories!
Be Creative with Your Ideas: Don’t hold back on sharing new ideas! We love innovative thinkers who can bring fresh perspectives to the table. Let us know how you can contribute to our growth and success.
Tailor Your Application: Take a moment to customise your application for this role. Use the job description as a guide to align your skills and experiences with what we’re looking for in a Customer Engagement Executive.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Adecco
✨Know Your Customer Engagement
Before the interview, brush up on customer engagement strategies and how they can drive business outcomes. Be ready to discuss specific examples of how you've nurtured client relationships in the past and turned them into success stories.
✨Showcase Your Sales Mindset
Prepare to demonstrate your natural sales mindset by sharing instances where you've identified cross-sell or up-sell opportunities. Think about how you can articulate the value of solutions you've provided to clients and how that aligns with the company's goals.
✨Be Proactive and Solution-Oriented
During the interview, highlight your proactive approach to customer engagement. Discuss how you’ve led initiatives to enhance customer satisfaction and how you plan to monitor renewals and engage clients before issues arise.
✨Connect with the Company Culture
Research the company’s values and culture, especially their focus on growth and collaboration. Be prepared to share how your personal values align with theirs and how you can contribute to a positive team environment.