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- Tasks: Provide top-notch customer service via phone, email, and webchat.
- Company: Join a forward-thinking company on a digital revolution journey.
- Benefits: Enjoy a starting salary of £24k, rising to £26k, plus 25 days holiday and mental well-being breaks.
- Why this job: Be part of a team that values feedback and continuous improvement while making a real impact.
- Qualifications: No specific qualifications required; just bring your motivation and passion for helping others.
- Other info: Annual salary reviews and performance-related bonuses available.
The predicted salary is between 24000 - 26000 £ per year.
Our client is on a journey through a digital revolution and is looking for people to help them deliver a world class service to customers – something you wouldn\’t see anywhere else.
You’ll help drive continuous improvement in the business by sharing feedback and best practice across the team to help resolve issues and improve our customers\’ journeys. You will do all of this, whilst working towards several targets, so it\’s important you’re motivated.
- Providing exceptional service to thosesputnik contacts us via phone, email and webchat, aiming to resolve their query at first point of contact.
- Owning and resolving complaints to turn these around efficiently and effectively.
Identifying other ways we can help, through the products and services that we offer.Working safely and within policies to protect and safeguard customer confidentiality.
Salary/Benefits
- Starting on £24, following training you’ll move to £26, p.a. FTE.
- Annual salary reviews and potential performance‑related rewards parang and bonuses.
- 25 days holiday per year (plus 8 bank holidays), and daily mental well‑being breaks on top of your standard lunch break (varies based on contracted hours).w
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Customer Care Specialist employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you identify how you can assist customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially for phone and webchat interactions. Role-playing common customer scenarios with a friend can help you feel more confident in handling queries and complaints.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved issues in previous roles. This will highlight your capability to turn complaints around efficiently, which is crucial for this position.
✨Tip Number 4
Research the company's values and culture. Aligning your answers and attitude with their mission during the interview can make a strong impression and show that you're a good fit for their team.
We think you need these skills to ace Customer Care Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Care Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve issues effectively. Use specific examples from your past experiences to demonstrate your problem-solving skills and motivation.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or related fields. Include metrics or achievements that showcase your ability to meet targets and improve customer satisfaction.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Adecco
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to delivering a world-class service.
✨Prepare for Common Scenarios
Anticipate questions related to handling complaints and resolving issues. Think of specific situations you've encountered in previous roles and how you successfully managed them. This will show that you're ready to tackle challenges head-on.
✨Highlight Your Teamwork Skills
Since the role involves sharing feedback and best practices with the team, be prepared to discuss how you collaborate with others. Mention any experiences where you contributed to team success or helped improve processes, as this aligns with the company's focus on continuous improvement.
✨Demonstrate Your Motivation and Target-Driven Mindset
The job requires working towards targets, so it's important to convey your motivation. Discuss how you set personal goals and strive to achieve them, and provide examples of how you've met or exceeded targets in previous positions.
