Customer Care Manager / Assistant Customer Care Manager (Complaints Handling) Location: Warwick (CV34) Contract: Fixed Term (6-9 months) or Permanent Working Pattern: Full-time, Hybrid (4 office / 1 WFH) Salary: Customer Care Manager: £30,308 Assistant Customer Care Manager: £27,810 The Role Join a growing Customer Outcomes team, handling and resolving customer complaints while delivering fair and positive customer outcomes. Depending on experience, candidates will be considered at Manager or Assistant level. Key Responsibilities Manage complaints from receipt through to resolution. Investigate issues, gather evidence and maintain accurate records. Handle customer calls, emails and correspondence professionally and empathetically. Draft complaint responses and final outcome letters. Ensure compliance with regulatory requirements and service standards. Use approved AI tools to support case reviews and correspondence. Identify trends and support continuous improvement initiatives. What We're Looking For Essential: Experience in customer service, complaints handling, administration or customer support. Excellent communication and organisational skills. Strong attention to detail and problem-solving ability. Confident using Microsoft Office and CRM systems. Ability to manage challenging situations professionally.Desirable: Complaints handling experience. Experience in a regulated environment. Insurance, financial services or similar customer-focused industry experience. Investigation and decision-making experience. What's on Offer Hybrid working. Supportive team and leadership. Training and development opportunities. Exposure to complaints, compliance and customer experience functions. Career progression within a growing organisation.Ideal for candidates from customer service, complaints, administration, case management or regulated environments who enjoy problem-solving and delivering excellent customer outcomes. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Customer Care Coordinator (Complaints Handling) employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
