Customer Care Administrator Join Our Client South Gloucestershire Council as a dedicated One Stop Shop Customer Care Officer! This is a temporary, full-time position offering an hourly rate of 14.84. About the Role As a vital member of the Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. Your role will be pivotal in resolving complex and challenging situations, ensuring that every individual receives the support they need, especially those who may be vulnerable. Responsibilities * Resolving customer inquiries at the first point of contact. * Gathering information and verifying supporting evidence. * Updating computer records and advising on legislation-driven services such as Council Tax and Housing Benefits. * Promoting digital inclusion by helping customers navigate self-service options. Qualifications * A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. * Experience in a challenging front-line service delivery environment. * Strong understanding of legislation, regulations, and codes of practice. * Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. * Initiative to research and resolve problems, with support from supervisors when needed. * Ability to engage with a diverse range of customers and understand their specific needs. * Excellent interpersonal skills and a customer‑focused approach to service delivery. * Strong written and numeracy skills for accurate assessments and calculations. * Ability to handle confidential information sensitively and professionally. Desirable Attributes General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Why Join Us? Be part of an inclusive and supportive team dedicated to making a difference. Work in a dynamic environment where your contributions are valued. Gain valuable experience in public service and customer care. Inclusivity Matters Our client is a disability‑confident employer. We are committed to creating an inclusive and accessible recruitment process for candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Ready to Make an Impact? If you are enthusiastic about customer service and want to join a team that values your contributions, we would love to hear from you! Apply today to start your journey with us as a One Stop Shop Customer Care Officer and make a positive impact in your community. The Adecco Group UK & Ireland is an Equal Opportunities Employer. #J-18808-Ljbffr
