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- Tasks: Handle inbound calls, resolve queries, and provide top-notch customer service.
- Company: Join a dynamic team focused on excellence in customer care.
- Benefits: Earn £12.24 per hour with excellent overtime opportunities and weekly pay.
- Why this job: Make a positive impact on customers while gaining valuable experience before Christmas!
- Qualifications: Previous customer service experience is a plus; strong communication skills are essential.
- Other info: Temporary role until December 20th, with potential for extension and ASAP starts!
Customer Call Handler Based in Wolverhampton (On-site) Monday to Friday – Rota basis, between 8.00am and 6.00pm (1 hour lunch) £12.24 per hour (Weekly) (Temporary until Friday 20th December – Potential to extend) Excellent overtime opportunity available! Interviews to be held this week – ASAP starts required. Money just in time for Christmas! Are you passionate about providing exceptional customer service? Are you a natural problem-solver with excellent communication skills? We have an exciting opportunity for a Customer Call Handler to join a dynamic team on a temporary basis! This is your chance to make a positive impact on customers and be part of a dedicated team that strives for excellence. Responsibilities: Handle high volume inbound calls in a professional and timely manner. Provide accurate information to customers regarding products, services, and policies. Resolve customer queries and concerns effectively, ensuring customer satisfaction. Update customer accounts with relevant information and maintain accurate records. Use company systems and tools to efficiently manage customer interactions. Skills and Experience: Previous experience in a customer service role is desirable. Excellent verbal and written communication skills. Strong problem-solving abilities with a focus on providing solutions. Ability to work effectively in a fast-paced and dynamic environment. Proficient in using computer systems. Detail-oriented and highly organised with good time management skills. To apply for this exciting opportunity, please submit your up-to-date CV today! We look forward to hearing from you soon Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Customer Call Handler employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Call Handler
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by engaging in mock calls with friends or family. This will boost your confidence and prepare you for the high volume of inbound calls you'll be handling.
✨Tip Number 3
Research StudySmarter and understand our products and services. Being knowledgeable about what we offer will allow you to provide accurate information to customers and show your enthusiasm for the role.
✨Tip Number 4
Be ready to discuss your previous customer service experiences and how they relate to this role. Highlight specific examples where you resolved customer issues effectively to showcase your skills.
We think you need these skills to ace Customer Call Handler
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous customer service experience in your application. Mention specific roles where you handled calls or resolved customer issues, as this will show that you have the skills needed for the Customer Call Handler position.
Showcase Communication Skills: Since excellent communication is key for this role, include examples in your application that demonstrate your ability to communicate effectively with customers. This could be through past job experiences or relevant training.
Express Your Passion for Customer Service: In your cover letter or personal statement, convey your enthusiasm for providing exceptional customer service. Share a brief story or example of a time when you went above and beyond to help a customer.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job posting, such as 'problem-solver' and 'customer satisfaction', to make your application stand out to the hiring team.
How to prepare for a job interview at Adecco
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you successfully resolved customer issues. Highlight your ability to think on your feet and provide effective solutions under pressure.
✨Communicate Clearly and Confidently
Since the role involves handling high volume inbound calls, practice clear and confident communication. Use a friendly tone and ensure you articulate your thoughts well during the interview.
✨Familiarize Yourself with Company Policies
Research the company’s products, services, and policies beforehand. Being knowledgeable about what they offer will help you answer questions more effectively and show your commitment to the role.
