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- Tasks: Assist customers at the station, ensuring safety and providing excellent service.
- Company: Join Adecco UK, a leading employment agency committed to equal opportunities.
- Benefits: Enjoy flexible shifts, free travel while on duty, and comprehensive training.
- Why this job: Be the face of customer service, making a real impact on passengers' journeys.
- Qualifications: Strong customer service skills and effective communication are essential.
- Other info: Must be available for at least 3 shifts a week, including weekends.
Customer Assistant – Haslemere, Petersfield & Goldaming
Must be able to work a minimum of 3 shifts a week (24 hours or more).
Must be able to work Fridays, Saturdays & Sundays.
Adecco UK is currently seeking committed and safety-conscious staff to work at (station) as a Customer Assistant.
Our Customer Assistants will provide first-class service to our customers while ensuring their safety at all times.
They will proactively seek to help customers through clear communication to pass through the station while effectively managing the Automatic Gates.
You will often be the first and last person our customers meet on their journey, making your role as gate line assistant vital in upholding safety and service for all SWR customers. You may be required to undertake roles such as bus replacement, crown control, and ticket checking. You will be based at your nearest station, but there may be times you are required to travel to other stations. A duty pass will be provided for free travel during your shift.
This role requires working as early as 7 am or as late as 11 pm, depending on the shift.
Responsibilities
- Effectively operate the gates ensuring the safety of all who pass through them.
- Deliver excellent customer service by responding to customer enquiries quickly and efficiently.
- Report any incidents and undertake measures to ensure the safety of the station.
- Undertake ticket checks and report irregularities to Revenue Protection.
- Wear uniform and ID badge when working on shift and traveling to and from that shift.
Experience
We are looking for candidates with a strong background in customer service. Effective communication skills are essential, as this is a customer-facing role involving dealing with various situations, some of which may be challenging. Excellent listening skills and good written communication skills are required to produce reports. Training will be provided in all aspects of the role.
Adecco acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an equal opportunities employer.
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Customer Assistants - Haslemere employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistants - Haslemere
✨Tip Number 1
Familiarise yourself with the station layout and services offered. Knowing the ins and outs of the station will help you provide better assistance to customers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing scenarios with friends or family can help you feel more confident when dealing with customer enquiries and complaints.
✨Tip Number 3
Be prepared to discuss your previous customer service experience during the interview. Think of specific examples where you went above and beyond for a customer, as this will showcase your dedication to excellent service.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Employers appreciate candidates who are genuinely excited about the opportunity, so let your passion for customer service shine through!
We think you need these skills to ace Customer Assistants - Haslemere
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Assistant position. Highlight your relevant experience in customer service and any skills that align with the role.
Tailor Your CV: Customise your CV to reflect your customer service experience. Emphasise your communication skills, ability to handle difficult situations, and any previous roles that required safety awareness or teamwork.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the importance of safety in this role. Mention specific examples from your past experiences that demonstrate your suitability for the position.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Adecco
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be prepared to share specific examples from your past experiences. Highlight situations where you effectively resolved customer issues or went above and beyond to assist someone.
✨Demonstrate Effective Communication
As a Customer Assistant, clear communication is key. During the interview, practice articulating your thoughts clearly and concisely. You might also want to prepare for potential scenarios where you need to communicate with customers in challenging situations.
✨Emphasise Safety Awareness
Given the safety aspect of the role, it’s important to convey your understanding of safety protocols. Be ready to discuss how you would handle safety concerns and ensure the well-being of customers while they navigate through the station.
✨Be Flexible and Adaptable
The job requires working various shifts, including weekends. Show your willingness to be flexible with your schedule and discuss any previous experiences where you adapted to changing circumstances or worked under pressure.
