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- Tasks: Assist customers at the station, ensuring safety and providing excellent service.
- Company: Join Adecco UK, a leading employment agency committed to equal opportunities.
- Benefits: Enjoy flexible shifts, free travel while on duty, and comprehensive training.
- Why this job: Be the face of customer service, making a real impact on journeys.
- Qualifications: Strong customer service skills and effective communication are essential.
- Other info: Must be available for weekend shifts and travel to different stations.
Customer Assistant – Basingstoke, Winchester & Farnborough
Must be able to work a minimum of 3 shifts a week (24 hours or more)
Must be able to work Fridays, Saturdays & Sundays
Adecco UK are currently seeking committed and Safety conscious staff to work at (station) as a Customer Assistant.
Our Customer Assistants, will provide a First-class service to our customers whilst ensuring their safety at all times.
They will Pro-actively seek to help customers through clear communication to pass through the station whilst effectively managing the Automatic Gates.
You will often be the first person and the last person our customers meet on their journey, therefore your role as gate line assistant is vital in upholding the safety and service to all SWR customers. You may be required at times to undertake roles such as bus replacement, crown control and ticket checking. You will be at your nearest station however there will be times you will be required to travel at other stations, a duty pass will be provided to you to enable free travel whilst on duty.
This role requires working as early as 7am or as late as 11pm depending on the shift
Responsibilities
. Effectively operate the gates ensuring the safety of all who pass through them.
. Delivering excellent customer service by responding to customer enquiries as quickly and efficiently as possible.
. Report any incidents and undertake measures to ensure the safety of the station.
. Undertake ticket checks and pass any irregularities to Revenue Protection.
. Wear uniform and I.D badge when working on shift and travelling to and from that shift
Experience
We are looking for people who have a strong background in Customer Service. They need to be an effective communicator as this is a customer facing role and some of the situations you are dealing with
May be difficult ones therefore, excellent listening skills are required. Good written communication skills are required to aid you in producing reports. Training will be given in all aspects of the role.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Assistant employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Familiarise yourself with the specific station you'll be working at. Knowing the layout, facilities, and common customer queries can help you stand out during the interview process.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to articulate your thoughts clearly will be crucial in a customer-facing role like this.
✨Tip Number 3
Demonstrate your commitment to safety by researching best practices in customer service and safety protocols. Showing that you understand the importance of these aspects can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you've handled challenging customer situations in the past. Having specific examples ready can showcase your problem-solving skills and ability to remain calm under pressure.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Assistant position. Highlight key skills such as customer service experience and effective communication.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer service. Use specific examples that demonstrate your ability to handle challenging situations and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention your availability for shifts, especially weekends, and your willingness to travel between stations.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Adecco
✨Showcase Your Customer Service Skills
Since the role of a Customer Assistant is heavily focused on customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved customer issues or provided exceptional service.
✨Demonstrate Effective Communication
As this position requires clear communication with customers, practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions.
✨Understand Safety Protocols
Familiarise yourself with general safety protocols relevant to customer-facing roles. Be ready to discuss how you would handle safety concerns or incidents, as this is a key part of the job.
✨Be Flexible and Reliable
The job requires working various shifts, including weekends. Emphasise your availability and willingness to work flexible hours. This shows that you are committed and can adapt to the needs of the station.
