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- Tasks: Assist customers at the station, ensuring safety and providing excellent service.
- Company: Join Adecco UK, a leading employment agency committed to equal opportunities.
- Benefits: Enjoy free travel during shifts and flexible working hours.
- Why this job: Be the face of customer service, making a real impact on journeys.
- Qualifications: Strong customer service background and effective communication skills required.
- Other info: Must be available for a minimum of 3 shifts per week, including weekends.
Customer Assistant – Southampton, Bournemouth & Salisbury etc
Must be able to work a minimum of 3 shifts a week (24 hours or more)
Must be able to work Fridays, Saturdays & Sundays
Adecco UK are currently seeking committed and Safety conscious staff to work at (station) as a Customer Assistant.
Our Customer Assistants, will provide a First-class service to our customers whilst ensuring their safety at all times.
They will Pro-actively seek to help customers through clear communication to pass through the station whilst effectively managing the Automatic Gates.
You will often be the first person and the last person our customers meet on their journey, therefore your role as gate line assistant is vital in upholding the safety and service to all SWR customers. You may be required at times to undertake roles such as bus replacement, crown control and ticket checking. You will be at your nearest station however there will be times you will be required to travel at other stations, a duty pass will be provided to you to enable free travel whilst on duty.
This role requires working as early as 7am or as late as 11pm depending on the shift
Responsibilities
. Effectively operate the gates ensuring the safety of all who pass through them.
. Delivering excellent customer service by responding to customer enquiries as quickly and efficiently as possible.
. Report any incidents and undertake measures to ensure the safety of the station.
. Undertake ticket checks and pass any irregularities to Revenue Protection.
. Wear uniform and I.D badge when working on shift and travelling to and from that shift
Experience
We are looking for people who have a strong background in Customer Service. They need to be an effective communicator as this is a customer facing role and some of the situations you are dealing with
May be difficult ones therefore, excellent listening skills are required. Good written communication skills are required to aid you in producing reports. Training will be given in all aspects of the role.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Assistant employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Familiarise yourself with the specific station you'll be working at. Knowing the layout, facilities, and common customer queries can help you stand out during the interview process.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to articulate your thoughts clearly and confidently will be crucial in a customer-facing role.
✨Tip Number 3
Demonstrate your commitment to safety by researching best practices in customer service and safety protocols. Showing that you understand the importance of these aspects can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you would handle challenging situations with customers. Think of examples from past experiences where you successfully resolved issues, as this will showcase your problem-solving skills.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Assistant. Highlight key skills such as customer service experience and effective communication, which are crucial for this role.
Tailor Your CV: Make sure your CV reflects your relevant experience in customer service. Use specific examples that demonstrate your ability to handle challenging situations and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your availability for shifts, especially weekends, and express your commitment to safety and customer satisfaction.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Adecco
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved customer issues or went above and beyond to assist someone.
✨Demonstrate Effective Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen carefully to questions and respond thoughtfully, showing that you can handle various customer interactions.
✨Understand Safety Protocols
Familiarise yourself with basic safety protocols relevant to a station environment. Be ready to discuss how you would ensure the safety of customers while managing the gates and handling any incidents that may arise.
✨Be Flexible and Reliable
The job requires working various shifts, including weekends. Emphasise your availability and willingness to work flexible hours. Mention any previous experience in roles that required adaptability and reliability, as these traits are crucial for this position.
