At a Glance
- Tasks: Help homeless households find safe and suitable accommodation while making a real difference.
- Company: Join Croydon Council's dynamic Temporary Accommodation Placement Team.
- Benefits: Competitive pay, hybrid working, and the chance to impact lives positively.
- Other info: 7-month contract with opportunities for personal growth and development.
- Why this job: Be part of a high-performing team that supports vulnerable residents in need.
- Qualifications: Experience in housing services and strong customer service skills required.
The predicted salary is between 22.5 - 27.5 £ per hour.
We are seeking three experienced Placement Officers to join Croydon Council's Temporary Accommodation Placement Team. This is a busy, fast-paced role that plays a vital part in supporting homeless households by securing suitable emergency, temporary and private rented accommodation.
You will work closely with applicants, landlords, accommodation providers and internal teams to ensure placements are made quickly, safely and in line with statutory requirements and homelessness legislation.
Key Responsibilities
- Place homeless households into emergency, temporary and private rented accommodation.
- Assess accommodation suitability and complete risk assessments.
- Match households to appropriate accommodation based on need, risk and eligibility.
- Conduct tenancy and licence sign-ups, explaining agreements and responsibilities.
- Source and secure emergency nightly accommodation through daily liaison with providers.
- Work with landlords and procurement teams to increase accommodation availability.
- Minimise void periods by ensuring properties are re-let promptly.
- Manage placement refusals, repairs, complaints and customer enquiries.
- Maintain accurate records, placement data and performance information.
- Support vulnerable residents through referrals to safeguarding and support services.
- Ensure accommodation meets health and safety standards and has valid compliance certification.
- Assist with the discharge of homelessness duties through suitable accommodation offers.
- Provide clear housing advice and manage customer expectations effectively.
- Support new team members and deputise for the Team Leader when required.
About You
You will have:
- Experience within homelessness, housing options, temporary accommodation or housing management services.
- Good knowledge of homelessness legislation and housing law.
- Experience assessing housing needs and managing accommodation placements.
- Strong customer service, negotiation and case management skills.
- Experience liaising with landlords, accommodation providers and external agencies.
- The ability to prioritise workloads and make sound decisions under pressure.
- Excellent communication, administrative and record-keeping skills.
- A commitment to supporting vulnerable residents and delivering positive housing outcomes.
Reporting To
Temporary Accommodation Placement Team Leader
Why Apply?
This is an excellent opportunity to join a high-performing housing team and make a tangible difference to the lives of residents facing homelessness. The role offers a competitive rate, hybrid working, and the opportunity to contribute to an essential frontline service.
Apply today for this 7-month contract opportunity.
Placement Officer in Croydon employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
