Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Transform data into insights that enhance customer experiences and team performance.
- Company: Join a supportive and inclusive team at a leading contact centre.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by turning data into actionable stories for our customers.
- Qualifications: Experience in data analysis and strong communication skills required.
- Other info: Embrace a dynamic work environment with a focus on collaboration and development.
The predicted salary is between 21500 - 28000 £ per year.
Join Our Team as a Call Centre Analyst!
Are you passionate about transforming data into actionable insights? Do you want to empower a team that values customer satisfaction? If so, we want to hear from you!
Contract Type: Permanent
Salary: £25,000 - £32,000
Working Pattern: Full Time
Location: Hybrid Working
Why Join Us?
As a Call Centre Analyst, you will play a pivotal role in ensuring our customers feel supported and valued. You won't just analyze data; you'll tell the stories behind the numbers, driving improvements that enhance customer interactions and team performance.
Key Responsibilities:
- Data Gathering: Analyze calls, surveys, and feedback to uncover what matters most to our customers.
- Insights Generation: Translate data into meaningful insights, highlighting trends and opportunities.
- Performance Tracking: Monitor KPIs to guide decisions that benefit our team and customers alike.
- Trend Spotting: Identify patterns in customer behavior and colleague performance for strategic planning.
- Reporting & Storytelling: Create engaging reports and dashboards that bring data to life.
- Collaboration: Build relationships and influence colleagues at all levels to champion a culture of performance.
What You Bring:
- Experience in data analysis within contact centre or customer service environments.
- Advanced skills in Excel, Power BI, and other data analysis platforms.
- Strong problem-solving abilities and a keen attention to detail.
- Excellent communication skills to collaborate effectively with stakeholders.
Perks of the Job:
- Hybrid working options for a balanced lifestyle.
- Opportunities for professional growth and development.
- A supportive, inclusive work environment that values your contributions.
Ready to turn data into action? Apply now and help us create unforgettable customer experiences!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Call Centre Analyst in Coventry employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Analyst in Coventry
✨Tip Number 1
Network like a pro! Reach out to current or former Call Centre Analysts on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. You never know who might have an inside scoop!
✨Tip Number 2
Prepare for the interview by practising common questions related to data analysis and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your skills effectively!
✨Tip Number 3
Show off your analytical skills during the interview! Bring examples of reports or dashboards you've created in the past. This will demonstrate your ability to turn data into actionable insights, which is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of enhancing customer experiences.
We think you need these skills to ace Call Centre Analyst in Coventry
Some tips for your application 🫡
Show Your Passion for Data: When you're writing your application, let your enthusiasm for data analysis shine through! We want to see how you can transform numbers into stories that enhance customer experiences.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in contact centres or customer service. We love seeing how your skills align with our needs!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see your qualifications and how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role.
How to prepare for a job interview at Adecco
✨Know Your Data
Before the interview, brush up on your data analysis skills. Be ready to discuss how you've transformed data into actionable insights in previous roles. Think of specific examples where your analysis led to improved customer satisfaction or team performance.
✨Master the Tools
Familiarise yourself with Excel, Power BI, and any other relevant data analysis platforms. During the interview, you might be asked about your experience with these tools, so be prepared to share how you've used them to generate insights and track performance.
✨Tell a Compelling Story
Practice how you present your findings. The role involves reporting and storytelling, so think about how you can make data engaging. Prepare a few anecdotes that highlight your ability to communicate complex information clearly and effectively.
✨Build Relationships
Since collaboration is key in this role, think about how you've influenced colleagues in the past. Be ready to discuss your approach to building relationships and how you’ve championed a culture of performance in your previous positions.
