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- Tasks: Lead a team of customer service advisors to deliver exceptional service.
- Company: Join a public sector client in Newham, East London.
- Benefits: Earn £22.79 per hour with potential for contract extension.
- Why this job: Make a real impact in a dynamic role focused on customer satisfaction.
- Qualifications: Experience in managing teams and delivering high-quality services required.
- Other info: Opportunity for professional growth in a supportive environment.
The predicted salary is between 40000 - 60000 £ per year.
Are you an experienced customer service leader with a passion for delivering exceptional customer service? We are thrilled to announce an exciting opportunity for a Contact Centre Team Leader with our public sector client based in Newham, East London! If you're ready to take on a dynamic role where you can make a real impact, we want to hear from you!
Employment Details:
- Contract Type: Temporary (initially for 3 months with the potential for extension)
- Location: Newham, just 5 minutes from Abbey Road train station
- Pay Rate: £22.79 per hour PAYE
About the Role:
As the Team Leader, you will play a crucial role in guiding a dedicated team of customer service advisors. Your mission? To ensure our frontline services are top-notch and that we uphold our "first-time right" ethos. Here’s what you can expect:
- Lead with Purpose: Manage and motivate a team of customer service advisors to deliver the best in class service.
- Operational Excellence: Collaborate with the Customer Services Business Unit Lead to ensure seamless service delivery during operational hours.
- Customer Focus: Handle customer complaints efficiently with a proactive, 'right first time' approach.
- Develop Talent: Oversee staff performance management, training, and development to cultivate a high-performing team.
- Safety First: Ensure compliance with Health & Safety regulations and Council policies.
What We’re Looking For:
To thrive in this role, you should have:
- Proven experience in managing staff and delivering high-quality services.
- Strong communication skills with the ability to engage a diverse audience.
- A proactive approach to problem-solving and risk management.
- A solid understanding of customer-focused service delivery.
- Previous experience as a Team Leader in a Contact Centre environment.
Contact Centre Team Leader employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Leader
✨Tip Number 1
Get your game face on! When you’re heading into an interview, make sure you know the ins and outs of the company. Research their values and recent projects so you can show them you’re genuinely interested in what they do.
✨Tip Number 2
Practice makes perfect! Grab a mate or family member and do some mock interviews. This will help you get comfortable with common questions and allow you to refine your answers, especially around your leadership style and customer service experience.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you’re looking sharp for your interview. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the perfect fit for the Contact Centre Team Leader position.
We think you need these skills to ace Contact Centre Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contact Centre Team Leader role. Highlight your leadership experience and customer service achievements to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering exceptional customer service and how your previous roles have prepared you for this position.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and avoid jargon to demonstrate your ability to engage a diverse audience.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on this exciting opportunity!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contact Centre Team Leader inside out. Familiarise yourself with the key responsibilities like managing a team and ensuring top-notch customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to motivate and develop a high-performing team, which is crucial for this role.
✨Emphasise Customer Focus
Since the role revolves around delivering exceptional customer service, be ready to discuss how you've implemented a 'right first time' approach in previous positions. Share specific instances where you improved customer satisfaction or resolved issues effectively, showcasing your proactive problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, operational challenges, or the company's vision for customer service. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.