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- Tasks: Lead a team of customer service advisors to ensure top-notch service delivery.
- Company: A leading recruitment agency in the UK with a focus on operational excellence.
- Benefits: Competitive pay of £22.79 per hour, with flexible shifts including evenings and weekends.
- Why this job: Make a real difference by guiding a passionate team in delivering outstanding customer service.
- Qualifications: Experience in customer service and strong leadership skills required.
- Other info: Temporary role with opportunities for growth in a dynamic environment.
The predicted salary is between 22 - 23 £ per hour.
A leading recruitment agency in the UK is seeking a Team Leader to guide a dedicated team of customer service advisors. The ideal candidate will ensure operational excellence and manage staff performance while adhering to health and safety regulations. This temporary role offers a pay rate of £22.79 per hour, with shifts possibly including evenings and weekends. If you are passionate about delivering outstanding customer service and have relevant experience, apply today.
Contact Centre Team Lead: First-Time Right employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Lead: First-Time Right
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research common questions for Team Leaders in customer service and practice your answers. We want you to shine when it comes to showcasing your leadership skills and operational excellence.
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've delivered outstanding service in the past. This will help you stand out as the ideal candidate for the role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Contact Centre Team Lead: First-Time Right
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team leadership. We want to see how you've guided teams to success, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering outstanding customer service and how your skills align with the role. We love a personal touch!
Showcase Relevant Experience: When filling out your application, focus on your past roles that relate to managing staff performance and operational excellence. We’re looking for specific examples that demonstrate your capabilities.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contact Centre Team Lead. Brush up on customer service best practices and be ready to discuss how you would ensure operational excellence and manage team performance.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight your ability to motivate staff and handle challenges, especially in a fast-paced environment.
✨Understand Health and Safety Regulations
Since this role involves adhering to health and safety regulations, do some research on relevant policies. Be prepared to discuss how you would implement these in your team’s daily operations.
✨Be Ready for Shift Questions
Given that shifts may include evenings and weekends, think about your availability and willingness to work flexible hours. Be honest about your schedule and show that you're committed to meeting the team's needs.
