Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide essential support and guidance on waste and recycling services to customers.
- Company: Join a supportive team at a community-focused contact centre in Kingswood.
- Benefits: Competitive hourly rate, full training, and a flexible work environment.
- Why this job: Make a real difference in your community while developing valuable customer service skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Inclusive recruitment process with opportunities for all backgrounds and abilities.
Join Our Team as a Contact Centre Customer Care Officer! Location: Kingswood, Bristol Contract Type: Temporary Hourly Rate: £12.85 Are you a customer service superstar looking for an exciting opportunity to make a difference in your community? Our client is on the lookout for enthusiastic and dedicated Customer Care Officers to join their Corporate Contact Centre team in Kingswood! What You\’ll Do: As a Customer Care Officer, you\’ll be the friendly voice on the other end of the line, providing essential support and guidance on our waste and recycling services. Your primary focus will be assisting customers with their garden waste subscriptions, ensuring they have a seamless experience. Here\’s what your day-to-day will involve: Handle Customer Enquiries: Resolve queries from customers applying for or renewing their garden waste subscriptions via telephone. Provide Expert Advice: Offer guidance on all aspects of the waste and recycling service, including booking garden waste sack collections. Support Online Access: Assist customers in navigating our online services, empowering them to access information with ease. Effective Communication: Use your tact and diplomacy to convey complex information in a clear and relatable manner. Collaborate: Work closely with various council departments and external organisations to resolve enquiries efficiently. Adhere to Policies: Ensure your work aligns with legislation, council policy, and operational service plans.What We\’re Looking For: To thrive in this role, you should bring: Customer Service Experience: Demonstrable skills and experience in a fast-paced customer service environment. Communication Skills: Excellent verbal communication skills, including questioning, listening, and establishing rapport with customers. Tech Savviness: A good working knowledge of office-based IT systems, including Microsoft Office and CRM tools. Problem-Solving Abilities: A knack for resolving a high volume of customer enquiries effectively. Financial Transaction Skills: Proficiency in handling payments and financial transactions.Why Join Us? Full Training Provided: Don\’t worry if you\’re new to the role; we provide comprehensive training to help you excel! Supportive Environment: Join a dedicated team that values collaboration and customer care. Flexible Location: Work from our Kingswood Civic Centre, conveniently located in the heart of Kingswood. Join us in making a difference! Your next adventure awaits! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser
Contact Centre Customer Care Officer employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Customer Care Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate your problem-solving skills during the interview.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with IT systems and how you've used them in previous roles. Mentioning specific tools like CRM software can really make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Contact Centre Customer Care Officer
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled queries and provided support in the past, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, just like you would when communicating with customers.
Tailor Your Application: Take a moment to customise your application for this role. Mention how your skills align with the responsibilities of a Customer Care Officer, especially around waste and recycling services. It shows us you’re genuinely interested!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Before the interview, make sure you understand the waste and recycling services offered by the company. Familiarise yourself with common customer queries related to garden waste subscriptions so you can demonstrate your knowledge and readiness to assist.
✨Show Off Your Communication Skills
Practice articulating complex information in a simple way. During the interview, be prepared to showcase your verbal communication skills by explaining how you would handle a tricky customer query or provide guidance on online services.
✨Demonstrate Problem-Solving Prowess
Think of examples from your past experience where you successfully resolved customer issues. Be ready to discuss these scenarios in detail, highlighting your approach and the positive outcomes that resulted from your actions.
✨Be Tech-Savvy
Brush up on your IT skills, especially with Microsoft Office and CRM tools. You might be asked about your experience with these systems, so be prepared to discuss how you've used them in previous roles to enhance customer service.