At a Glance
- Tasks: Help customers with their queries via phone and email, ensuring excellent service.
- Company: Join a leading insurance company known for its positive work culture.
- Benefits: Earn £12.21 per hour, with remote work flexibility and training support.
- Other info: Enjoy a dynamic team environment with opportunities for growth.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
Location: Remote working - 1st week & 4th week are based at Birmingham training centre (non-negotiable) - all other working weeks are fully remote.
Training: Remote but 1st week & 4th week are based at Birmingham training centre (non-negotiable)
Hours: Monday to Friday 9-6pm (9am - 5.30pm or 9.30am - 6pm)
Start date: 27th October or the 3rd of November
End date: End of January 2026
Contract Details: Temporary
Pay rate: £12.21 per hour
About Our Client:
Our client is a leading insurance company that believes in delivering exceptional customer service. They pride themselves on providing quality solutions and support to valued customers in the insurance industry. With a positive and collaborative work culture, our client is dedicated to ensuring both customer satisfaction and employee success.
Responsibilities:
Resolve customer queries and provide prompt solutions via telephone and email
Collaborate with colleagues, managers, and other teams to ensure timely customer resolutions
Manage inbound customer enquiries, adhering to service level agreements (SLAs)
Record customer interactions accurately and follow up on associated tasks until they are resolved
Liaise with internal teams to gather information and address complaints effectively
Deliver excellent customer service, maintaining a positive and empathetic approach Essential (Knowledge, skills, qualifications, experience):
Proven experience in a customer service role, preferably in the insurance industry
Excellent communication skills, both verbal and written
Strong problem-solving abilities and the ability to handle conflicts diplomatically
Attention to detail and organisational skills
Familiarity with using customer service systems and data entry
Ability to work collaboratively in a team environment
Desirable (Knowledge, skills, qualifications, experience):
Knowledge of insurance products and services
Previous experience in handling inbound and outbound calls
Understanding of regulatory requirements related to customer handling Technologies:
Proficiency in using customer service systems and software
Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook)
Do not miss this exciting opportunity to join our client\'s dedicated and dynamic customer service team.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Contact Centre / Call Centre Agent - Inbound Telephony in Birmingham employer: Adecco
Join a leading insurance company that prioritises exceptional customer service and employee success. With a positive and collaborative work culture, this role offers the flexibility of remote working alongside valuable training at our Birmingham centre, ensuring you have the support needed for personal and professional growth. Enjoy competitive pay and the opportunity to be part of a dedicated team committed to delivering quality solutions to valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre / Call Centre Agent - Inbound Telephony in Birmingham
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. We want to sound confident and articulate when discussing our customer service experience, especially in handling calls and resolving queries.
✨Tip Number 3
Prepare some questions to ask at the end of the interview. This shows that we’re engaged and keen to learn more about the role and the company culture. Think about what it’s like to work in their customer service team!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps us on their radar as they make their decision.
We think you need these skills to ace Contact Centre / Call Centre Agent - Inbound Telephony in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the role. Highlight your customer service experience, especially if you've worked in the insurance industry. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role is all about talking to customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to proofread for any typos!
Be Specific About Your Experience:When detailing your previous roles, be specific about your responsibilities and achievements. We love seeing examples of how you’ve resolved customer queries or improved service levels in past jobs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in the context of the insurance industry. Be ready to discuss your previous experiences and how you handled challenging situations. This will show that you understand the importance of delivering exceptional service.
✨Familiarise Yourself with the Company
Research the insurance company you're interviewing for. Understand their values, products, and what sets them apart in the market. This knowledge will help you tailor your answers and demonstrate your genuine interest in the role.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions being asked and respond thoughtfully. This not only shows your communication skills but also reflects your ability to handle customer queries effectively.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples of how you've resolved issues or managed difficult customers in the past. This will help you articulate your problem-solving abilities during the interview.
