At a Glance
- Tasks: Help customers with their queries via phone and email, ensuring excellent service.
- Company: Join a leading insurance company known for its positive work culture.
- Benefits: Earn £12.21 per hour, with remote work flexibility and training support.
- Other info: Enjoy a dynamic team environment with opportunities for growth.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
Location: Remote working - 1st week & 4th week are based at Birmingham training centre (non-negotiable) - all other working weeks are fully remote.
Training: Remote but 1st week & 4th week are based at Birmingham training centre (non-negotiable)
Hours: Monday to Friday 9-6pm (9am - 5.30pm or 9.30am - 6pm)
Start date: 27th October or the 3rd of November
End date: End of January 2026
Contract Details: Temporary
Pay rate: £12.21 per hour
About Our Client:
Our client is a leading insurance company that believes in delivering exceptional customer service. They pride themselves on providing quality solutions and support to valued customers in the insurance industry. With a positive and collaborative work culture, our client is dedicated to ensuring both customer satisfaction and employee success.
Responsibilities:
Resolve customer queries and provide prompt solutions via telephone and email
Collaborate with colleagues, managers, and other teams to ensure timely customer resolutions
Manage inbound customer enquiries, adhering to service level agreements (SLAs)
Record customer interactions accurately and follow up on associated tasks until they are resolved
Liaise with internal teams to gather information and address complaints effectively
Deliver excellent customer service, maintaining a positive and empathetic approach Essential (Knowledge, skills, qualifications, experience):
Proven experience in a customer service role, preferably in the insurance industry
Excellent communication skills, both verbal and written
Strong problem-solving abilities and the ability to handle conflicts diplomatically
Attention to detail and organisational skills
Familiarity with using customer service systems and data entry
Ability to work collaboratively in a team environment
Desirable (Knowledge, skills, qualifications, experience):
Knowledge of insurance products and services
Previous experience in handling inbound and outbound calls
Understanding of regulatory requirements related to customer handling Technologies:
Proficiency in using customer service systems and software
Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook)
Do not miss this exciting opportunity to join our client\'s dedicated and dynamic customer service team.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Contact Centre / Call Centre Agent - Inbound Telephony in Birmingham employer: Adecco
Join a leading insurance company that prioritises exceptional customer service and employee success. With a positive and collaborative work culture, this role offers the flexibility of remote working alongside valuable training at our Birmingham centre, ensuring you have the support needed for personal and professional growth. Enjoy competitive pay and the opportunity to be part of a dedicated team committed to delivering quality solutions to valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre / Call Centre Agent - Inbound Telephony in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre / Call Centre Agent - Inbound Telephony in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
