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- Tasks: Lead the development of an omni-channel customer experience strategy and innovate contact centre solutions.
- Company: Join a leading energy firm focused on transforming customer interactions.
- Benefits: Enjoy a contract role with potential for remote work and collaboration with industry experts.
- Why this job: Be at the forefront of technology adoption and drive impactful business change in a dynamic environment.
- Qualifications: Proven experience in contact centre architecture and strong stakeholder engagement skills required.
- Other info: This role is inside IR35, ensuring compliance with regulations and standards.
The predicted salary is between 48000 - 72000 £ per year.
Contact Centre Architect – Contract Role – Inside IR35 My client, a leading energy firm is looking for an experienced Contact Centre Architect to join their team. This role offers a unique opportunity to drive the development and execution of an omni-channel customer experience strategy, working closely with key stakeholders and leading the innovation of contact centre solutions. Responsibilities: Stakeholder Collaboration: Work closely with stakeholders to deliver the omni-channel CX strategy and drive business change. Build strong relationships with senior business unit stakeholders, ensuring alignment on technology and strategy.Roadmap Development and Execution: Collaborate with Engineering teams to develop and execute the roadmap for contact centre solutions (voice, BOT, chat channels). Provide strategic guidance on technology solutions, ensuring alignment with organisational strategies and standards.Innovation and Emerging Technologies: Stay updated on industry trends and emerging technologies, identifying areas for adoption and innovation. Provide thought leadership on technology adoption and drive innovation within the organisation.Governance and Compliance: Ensure compliance with industry standards, regulations, and security policies. Refine and enforce architectural governance processes to ensure consistency and compliance across projects. Skills & Experience: Proven experience in contact centre architecture and omni-channel solutions (voice, chat, BOT, etc.). Strong understanding of Enterprise Architecture and the ability to lead the definition of reference architectures and solution designs. Experience working with senior stakeholders, driving alignment on technology strategy and supporting business change. Strong knowledge of technology roadmaps, governance, and compliance standards. Ability to evaluate and adopt emerging technologies to drive innovation and improve business processes. Experience mentoring and coaching teams to create a collaborative, high-performing environment. Strong communication skills, with the ability to provide thought leadership and engage effectively with stakeholders at all levels.Please apply with your updated CV if you're interested in the role, or contact us for more information
Contact Centre Architect employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Architect
✨Tip Number 1
Make sure to showcase your experience with omni-channel solutions in your conversations. Highlight specific projects where you've successfully implemented voice, chat, or BOT technologies, as this will resonate well with the stakeholders you'll be working with.
✨Tip Number 2
Familiarize yourself with the latest trends in contact centre technology. Being able to discuss emerging technologies and how they can be integrated into existing systems will demonstrate your thought leadership and innovation potential.
✨Tip Number 3
Prepare to discuss your approach to stakeholder collaboration. Think of examples where you've built strong relationships with senior stakeholders and how you aligned technology strategies with business goals, as this is crucial for the role.
✨Tip Number 4
Be ready to talk about your experience with governance and compliance in contact centre architecture. Understanding industry standards and how you've ensured compliance in past projects will be key to demonstrating your fit for this position.
We think you need these skills to ace Contact Centre Architect
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Contact Centre Architect position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven experience in contact centre architecture and omni-channel solutions. Provide specific examples of how you've successfully collaborated with stakeholders and driven business change.
Showcase Innovation Skills: Demonstrate your knowledge of emerging technologies and your ability to drive innovation. Mention any relevant projects where you have adopted new technologies or improved processes within a contact centre environment.
Tailor Your Communication: Use clear and professional language in your application. Since strong communication skills are essential for this role, ensure that your writing reflects your ability to engage effectively with stakeholders at all levels.
How to prepare for a job interview at Adecco
✨Understand the Omni-Channel Strategy
Make sure you have a solid grasp of omni-channel customer experience strategies. Be prepared to discuss how you would implement these strategies and provide examples from your past experiences.
✨Showcase Your Stakeholder Management Skills
Highlight your experience in collaborating with senior stakeholders. Prepare specific examples of how you've built strong relationships and aligned technology strategies with business goals.
✨Stay Updated on Emerging Technologies
Demonstrate your knowledge of current industry trends and emerging technologies. Be ready to discuss how you can leverage these innovations to enhance contact centre solutions.
✨Emphasize Governance and Compliance Knowledge
Be prepared to talk about your understanding of governance and compliance standards in contact centre architecture. Share examples of how you've ensured compliance in previous roles.
