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- Tasks: Handle customer calls, resolve inquiries, and deliver exceptional service from home.
- Company: Join a leading organisation dedicated to top-notch customer service.
- Benefits: Flexible working hours, competitive pay, and the chance to work remotely.
- Why this job: Be the voice of a prominent company and make a real difference in customer experiences.
- Qualifications: Welsh speaking with proven customer service experience.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 13 - 16 £ per hour.
Join Our Team as a Contact Centre Agent - working from home! Welsh Speaking Role!! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent!
Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pm (between these hours)
Who We Are: We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care.
What You’ll Do: As a Contact Centre Agent, your primary responsibilities will include:
- Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude.
- Delivering high-quality customer service while adhering to established procedures and service levels.
- Using your initiative to source information and provide effective solutions for our customers.
- Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.
- Completing call wrap-up tasks efficiently, maintaining accuracy in documentation.
What We’re Looking For: To excel in this role, you should possess:
- Customer Service Experience: Proven experience in handling customer...
Contact Centre Agent - Welsh Speaking Working from Home employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent - Welsh Speaking Working from Home
✨Tip Number 1
Make sure to brush up on your Welsh language skills! Since this role is all about communication, being fluent will help you connect with customers and show off your passion for delivering exceptional service.
✨Tip Number 2
Practice your phone etiquette. We all know first impressions count, so rehearse how you’d greet a customer and handle their queries. A friendly tone and clear communication can make all the difference!
✨Tip Number 3
Familiarise yourself with common customer service scenarios. Think about how you would resolve typical issues that might come up. This will help you feel more confident during any role-play or situational questions in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Contact Centre Agent - Welsh Speaking Working from Home
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled calls and resolved issues in the past, so share specific examples that showcase your skills!
Be Yourself in Your Cover Letter: Your cover letter is your chance to let your personality shine! Tell us why you're passionate about customer service and what makes you a great fit for our team. Keep it friendly and engaging!
Tailor Your CV to the Role: Don’t just send us a generic CV. Tailor it to the Contact Centre Agent role by emphasising relevant experience and skills. We love seeing how you can bring value to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join us!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your ability to resolve issues and maintain a positive attitude.
✨Show Off Your Welsh Skills
Since this role requires Welsh speaking, make sure to highlight your language skills during the interview. Practice common customer service phrases in Welsh and be prepared to demonstrate your fluency. This will show your potential employer that you’re ready to engage with customers effectively.
✨Familiarise Yourself with the Company
Do some research on the company you’re interviewing for. Understand their values, mission, and the type of service they provide. This knowledge will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, training processes, or what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.