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For Companies At a Glance
- Tasks: Engage with customers, resolve queries, and support digitisation efforts.
- Company: Join a dynamic team dedicated to impactful public service.
- Benefits: Enjoy a vibrant work environment with opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and resilience in a fast-paced setting.
- Other info: Inclusive recruitment process supporting candidates of all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team as a Contact Centre Worker!
Are you ready to make a difference in public service? We are thrilled to announce an exciting opportunity for a Contact Centre Worker to join our dedicated team! As a vital member of our organisation, you will play an essential role in providing outstanding customer care to those who rely on our services.
What You'll Be Doing:
- Customer Engagement: Handle a diverse range of inbound calls, ensuring that every customer's journey is seamless and satisfying. Your goal? Resolve queries 'Right First Time' with a friendly and professional approach!
- Data Management: Capture, maintain, and ensure the quality and safety of customer data. Accuracy is key!
- Claims Assessment: Assess claims and respond to customer inquiries via electronic means, supporting our mission to streamline services.
- Support Digitisation: Contribute to the Department's goal of digitising all claimant services, making a positive impact on our community.
- Team Goals: Deliver on individual and team targets, working collaboratively in a high-energy environment.
What We're Looking For:
- Communication Skills: Excellent verbal and written English communication skills are essential to connect effectively with customers.
- Process Orientation: A keen ability to follow instructions and processes diligently.
- Resilience: The capacity to remain calm and effective in a fast-paced, high-pressure environment.
- Documentation: Evidence of your Access NI application number and a cleared Access NI certificate are required.
- Right to Work: Verified right to work documentation is essential.
Why Join Us?
- Impactful Work: Be part of a team that makes a real difference in people's lives through public service.
- Dynamic Environment: Enjoy a vibrant, fast-paced atmosphere where every day brings new challenges and opportunities.
- Supportive Team: Work alongside a supportive team that values collaboration and success.
If you're ready to bring your customer service skills to the forefront and be a part of something meaningful, we want to hear from you!
How to Apply:
Excited to embark on this journey? Apply now and take the first step towards a fulfilling career as a Contact Centre Worker! Please ensure that you have your Access NI application number and cleared certificate, along with your right to work documentation ready for verification.
Join us in providing essential services to our community - your next adventure starts here! Apply Today!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information.
Contact Centre Agent - Hybrid employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent - Hybrid
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the organisation and its values. This will help you connect your skills to their mission and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your customer service skills! Think of specific examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your ability to handle queries 'Right First Time' and your commitment to excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Contact Centre Agent - Hybrid
Some tips for your application 🫡
Show Off Your Communication Skills: Since communication is key for a Contact Centre Worker, make sure your written application reflects your excellent verbal and written English skills. Use clear and concise language to demonstrate how you can connect effectively with customers.
Follow the Instructions: Pay close attention to the application instructions. We want to see that you can follow processes diligently, just like you would in the role. Make sure to include all required documents, like your Access NI application number and right to work documentation.
Highlight Your Resilience: Working in a fast-paced environment can be challenging, so don’t forget to mention any experiences that showcase your ability to stay calm under pressure. This will show us that you’re ready to tackle the demands of the job!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the team!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle different customer scenarios, especially those that require a friendly and professional approach. Think about examples from your past experiences where you resolved issues 'Right First Time'.
✨Familiarise Yourself with Data Management
Since data accuracy is crucial for this role, make sure you understand the importance of maintaining customer data. Be prepared to talk about any experience you have with data management or how you ensure accuracy in your work.
✨Demonstrate Resilience
The role can be fast-paced and high-pressure, so think of ways to showcase your resilience. Prepare examples of times when you remained calm under pressure or successfully managed multiple tasks at once. This will show that you can thrive in a dynamic environment.
✨Prepare Your Documentation
Before the interview, gather all necessary documentation, including your Access NI application number and right to work verification. Being organised will not only help you feel more confident but also demonstrate your attention to detail and process orientation.
