At a Glance
- Tasks: Engage with the community, providing essential support and services to residents and businesses.
- Company: Join a friendly team at Adecco, committed to making a difference.
- Benefits: Competitive pay, flexible hours, and opportunities for professional development.
- Other info: Inclusive work environment with support for all backgrounds and abilities.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Positive attitude, excellent communication skills, and strong organisational abilities.
The predicted salary is between 22000 - 26000 £ per year.
Are you ready to make a difference in your community? Join our dynamic team as a Customer Service Advisor in Stevenage! This is a fantastic opportunity to engage with Hertfordshire citizens and businesses, providing them with access to essential Council services.
Contract Type: Temporary
Location: Stevenage on site
Hours: Monday-Friday between 08:30-17:30, 1 Saturday in every 10-12 weeks (10-2)
Why Join Us?
- Be the first point of contact for residents and businesses seeking support.
- Play a vital role in delivering high-quality, innovative services.
- Join a friendly team that values effective communication and collaboration.
As a Customer Service Advisor, you will:
- Handle incoming customer requests primarily via telephone, email, and web services.
- Ensure all interactions are logged accurately using our technology systems.
- Provide advice, assistance, and support to citizens and businesses interacting with Council services.
- Maintain a high standard of service delivery in line with agreed processes and procedures.
- Adapt to future technology developments, including potential social media interactions.
What We're Looking For:
- A positive attitude and a passion for helping others.
- Excellent communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Ability to work effectively under pressure and manage multiple tasks.
- A team player who thrives in a collaborative environment.
What We Offer:
- A chance to impact your community positively.
- A supportive and inclusive work environment.
- Opportunities for professional development and training.
- Competitive pay and flexible working arrangements.
If you're excited about providing exceptional service and helping Hertfordshire residents, we want to hear from you!
How to Apply:
Ready to take the next step? Send your CV and a brief cover letter outlining your suitability for the role to us today!
Join us in making a real difference in the lives of others. Your journey as a Customer Service Advisor starts here!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information.
Contact Centre Advisor - On Site employer: Adecco
Join our dedicated team in Stevenage as a Contact Centre Advisor, where you will play a crucial role in enhancing community engagement and delivering essential services to Hertfordshire residents. We pride ourselves on fostering a supportive and inclusive work culture that values collaboration and professional growth, offering competitive pay and flexible working arrangements to ensure a rewarding experience for all employees. With opportunities for training and development, you can make a meaningful impact while advancing your career in a friendly and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor - On Site
✨Tip Number 1
Get to know the company! Research their values and services so you can show how your skills align with their mission. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and friendly. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making a difference.
We think you need these skills to ace Contact Centre Advisor - On Site
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight your communication skills and any relevant experience in customer service to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping others and how you can contribute to our team. Keep it concise but impactful!
Showcase Your Organisational Skills:In your application, mention specific examples of how you've managed multiple tasks or worked under pressure. We love seeing candidates who can juggle responsibilities while maintaining a high standard of service.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with the Council services you'll be supporting and think about how you can help residents and businesses. This knowledge will show your enthusiasm and commitment to making a difference.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers, practice your verbal and written communication skills. Prepare examples of how you've effectively communicated in past roles, especially under pressure. This will demonstrate your ability to handle customer requests smoothly.
✨Be Ready for Scenarios
Expect situational questions during the interview. Think about how you would handle various customer service scenarios, such as dealing with an upset customer or managing multiple requests at once. Showing that you can think on your feet will impress the interviewers.
✨Emphasise Teamwork
This position values collaboration, so be prepared to discuss your experiences working in teams. Share specific examples of how you've contributed to a team environment and how you can support your colleagues in delivering high-quality service.
