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- Tasks: Be the first point of contact for customer enquiries via phone and email.
- Company: Join a supportive, inclusive team at a leading employment consultancy.
- Benefits: Enjoy a competitive salary and fully remote working.
- Other info: Work independently while staying connected with a dynamic remote team.
- Why this job: Gain valuable experience in a fast-paced, professional helpdesk environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25500 - 25500 £ per year.
We are supporting the recruitment of a Customer Service / Helpdesk Advisor to join a virtual helpdesk team delivering high-quality support across telephone and email channels. This role focuses on being a first point of contact, providing clear information, resolving queries where possible, and ensuring accurate records are maintained. The environment is fast-paced and service-driven, requiring a strong customer focus, attention to detail, and the ability to manage enquiries independently while working as part of a remote team. This opportunity is well suited to individuals who enjoy customer interaction, are comfortable using multiple systems, and take pride in delivering a positive customer experience.
Key responsibilities
- Acting as the first point of contact for customer enquiries via phone and email
- Providing clear, accurate, and timely information in line with agreed processes
- Recording all interactions accurately using internal systems and tools
- Managing a range of enquiries, resolving at first contact where appropriate and escalating when required
- Keeping customers informed about the progress of their enquiries
- Using helpdesk and telephony systems confidently and efficiently
- Maintaining a professional, empathetic, and customer-focused approach at all times
- Working collaboratively with colleagues to support service delivery and improvements
What we’re looking for
- Experience in a customer service, helpdesk, or contact centre environment
- Confidence communicating with customers verbally and in writing
- Strong listening skills and the ability to understand and respond to different needs
- Comfortable working with IT systems and navigating multiple platforms
- Good organisation, attention to detail, and accurate record-keeping
- Ability to work independently in a remote setting while staying connected to a wider team
- A proactive, reliable, and positive approach to work
Why apply?
- Fully remote working
- Competitive salary for a short-term contract
- Clear structure and defined responsibilities
- Opportunity to build experience within a professional helpdesk environment
- Supportive, team-based virtual setting
Contact Center Agent employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Agent
✨Tip Number 1
Get your tech sorted! Make sure you have a reliable internet connection and a quiet space to take calls. This is crucial for a remote role like a Contact Center Agent, where clear communication is key.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to get comfortable handling different types of enquiries. The more you practice, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 3
Familiarise yourself with common helpdesk tools. If you know what systems you'll be using, take some time to learn them beforehand. This will help you hit the ground running and show that you're proactive!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role!
We think you need these skills to ace Contact Center Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Center Agent role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application to reflect how you’d communicate with customers.
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application is free from typos and errors. Double-check everything before hitting send! This will show us that you take pride in your work and can maintain accurate records.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you would handle common scenarios, like dealing with an upset customer or managing multiple enquiries at once. This shows that you understand the role and can think on your feet.
✨Familiarise Yourself with the Tools
Since the job involves using helpdesk and telephony systems, make sure you’re comfortable with similar tools. If you’ve used any customer service software before, be prepared to talk about your experience. This will demonstrate your ability to adapt quickly in a tech-driven environment.
✨Practice Active Listening
During the interview, show off your listening skills. When asked questions, take a moment to think before responding, and ensure you address the specific points raised. This reflects your ability to listen and respond effectively, which is crucial for a Contact Center Agent.
✨Show Your Team Spirit
Even though the role is remote, teamwork is still key. Share examples of how you’ve collaborated with colleagues in the past, whether in person or online. Highlighting your ability to work well within a team will reassure them that you can contribute positively to their virtual environment.