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- Tasks: Manage credit-approved deals and ensure smooth loan servicing.
- Company: Join a dynamic team in a fully remote role.
- Benefits: Competitive daily rates and flexible working environment.
- Why this job: Make a significant impact while enjoying the freedom of remote work.
- Qualifications: 8+ years in financial services with strong lending operations experience.
- Other info: Opportunity for professional growth in a fast-paced setting.
The predicted salary is between 32000 - 38000 £ per year.
Contract Type: Temporary
Contract Length: 12 weeks
Daily Rate: From 400 to 475
Location: Remote Working Available
About the Role:
Our client is seeking an experienced Operations professional to join their team as a Completions Officer / Case Manager for a twelve-week fixed-term contract. This hands-on role is pivotal in maintaining operational continuity during a period of change across New Business and Portfolio Operations. You will be the central coordination point for deal completions and ongoing loan servicing.
Key Responsibilities:
- New Business & Completions: Manage and progress credit-approved deals from approval to drawdown, ensuring timely and accurate completion. Provide day-to-day oversight across the completions pipeline, proactively identifying and resolving delays or bottlenecks. Liaise with Lending Managers, Underwriters, Legal, Compliance, solicitors, and valuers to ensure a seamless end-to-end process. Conduct KYC and AML checks, ensuring compliance with all regulatory and internal requirements prior to drawdown. Oversee credit searches and loan data entry, maintaining high standards of accuracy and data integrity.
- Portfolio Operations & Servicing: Support the ongoing servicing and performance management of the loan portfolio. Monitor compliance with borrower obligations and internal policies through effective covenant reporting. Manage loan lifecycle events such as extensions, redemptions, restructures, and variations, ensuring alignment with risk appetite. Assist with arrears management, collections, and early-stage enforcement activity, collaborating with internal teams and external partners for timely resolution.
- Operational Delivery & Change Support: Act as a central coordination point during transitions, ensuring clarity of ownership and smooth handovers between teams. Utilise internal systems (including nCino) to track workflows, maintain records, and support MI and reporting. Help deliver against SLAs and KPIs while maintaining a strong execution-focused approach during change. Contribute to system testing, enhancements, and short-term process improvements or automation initiatives. Provide operational support for project, transformation, or remediation activities as needed. Ensure compliance with regulatory requirements and internal policies throughout all activities.
Required Skills & Experience:
- 8+ years of experience in financial services with a strong focus on lending operations and loan servicing.
- Essential experience in bridging lending; exposure to other lending products is a plus.
- Practical understanding of completions/drawdown and post-completion portfolio servicing.
- Solid knowledge of KYC and AML requirements within lending operations.
- Experience in covenant monitoring, extensions, redemptions, arrears, or collections activity.
- Proven ability to serve as a coordination or "bridge" role during periods of change or increased workload.
- Experience managing relationships with third-party suppliers such as solicitors and valuers.
- Proficient in loan origination and servicing systems with a strong focus on data quality.
- Highly organised, execution-focused, and comfortable in a fast-paced environment.
- Strong communication and stakeholder management skills.
- Familiarity with nCino or similar workflow/loan management platforms is beneficial.
Why Join Us?
This is an excellent opportunity to contribute to a dynamic team while enjoying the flexibility of remote working. Our client offers competitive daily rates and a chance to make a significant impact in a short period. If you are ready to take on this challenge and support operational excellence, we want to hear from you!
Apply Now! Please submit your CV and a brief cover letter outlining your relevant experience and interest in the role.
Completions Officer / Case Manager X2 - Fully Remote employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Completions Officer / Case Manager X2 - Fully Remote
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Completions Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your KYC and AML knowledge. Be ready to discuss how you've handled completions and loan servicing in the past. We want to see you shine, so practice common interview questions and have your success stories at the ready!
✨Tip Number 3
Don’t just apply anywhere; focus on roles that match your skills in lending operations. Use our website to find positions that fit your experience with bridging lending and portfolio servicing. Tailor your applications to highlight your relevant expertise!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show your enthusiasm for the role and remind them why you’re the perfect fit for their team.
We think you need these skills to ace Completions Officer / Case Manager X2 - Fully Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Completions Officer role. Highlight your experience in lending operations and loan servicing, as well as any relevant skills that match the job description. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the key responsibilities and required skills. We love seeing genuine enthusiasm for the position!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate straightforward communication, especially in a fast-paced environment like ours!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on your knowledge of lending operations and loan servicing. Familiarise yourself with KYC and AML requirements, as well as the specifics of completions and drawdowns. This will show that you're not just a candidate, but someone who understands the ins and outs of the role.
✨Showcase Your Coordination Skills
Since this role involves acting as a central coordination point, be ready to discuss your experience in managing relationships with various stakeholders. Prepare examples of how you've successfully navigated complex situations or resolved bottlenecks in previous roles.
✨Be Data Savvy
Highlight your proficiency in loan origination and servicing systems, especially if you have experience with nCino or similar platforms. Be prepared to discuss how you ensure data quality and integrity in your work, as this is crucial for the role.
✨Demonstrate Your Adaptability
This position requires someone who can thrive in a fast-paced environment and manage change effectively. Share examples of how you've adapted to new processes or changes in workload, and how you maintained operational excellence during those times.
